The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,004 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the beautiful colour result. Bit more to do with the accessories, but I will keep it up because it is what my colourist does in my expensive salon and I think they will make it easier to do root touch-ups only (did full length colour the first time).”

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“They've thought of everything. Can't believe everything I got in the free trial, and really happy with my colour result. I can't use products with PPD but I didnt have a reaction to this so I am a very happy customer!”

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“Love it. Thick not runny. Hubby happy with no fumes and with my new colour.”

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“I have never coloured using professional tools before. This was a step up for me after years of home colouring. Loved using the cape, clips, mat and brush. No harsh smell, no itch, very soft shiny hair and my exact preferred hair colour, so there's no going back for me. Love my new colour and looking forward to my next Colour Kit delivery!”

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“After using your colour my hair is the softest and shiniest it has been in ten years! Got very good advice on colour selection and grey coverage with excellent results. My sister did my colour using all the accessories, which was fun and I am delighted with the colour results!”

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“First colour wasnt the best choice (my choice!) for me, and a very kind lady at The Shade explained the unwanted warmth and better colour choices for me and shipped me free replacement colour to try - and it's perfect! Thank you for helping and I'm sticking with The Shade! Love it!”

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“Really nice quality colour, and loved the colouring accessories. Didn't love the barrier oil, but just wont use it next time. Might chat to the colourist and change my colour next time - my friend said they are very helpful, so I'll see what they say...”

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“Never had a home colouring experience like this before! Felt like a real pro using the brush. clips and cape, and I like that I am avoiding ammonia and PPD, and my colour!”

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“Love it! Thick, not runny, no awful fumes and I mentioned I was concerned about grey coverage and they suggested pre-softening for my tough greys, which I had never done before. They sent extra product for that and it worked really well! Thank you!”

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“Easy to follow ordering. Instructions were good. Colour was nice, but I'll change it next time because I want to go darker. Hair felt healthy and not dry afterwards and no itchiness. Conditioner is amazing!!”

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“I am allergic to PPD so I am very happy to have found this product! The service and packaging is very nice. I asked for advice about colours, a colourist gave me some fresh ideas, and now I love my colour result! Thank you! The Shade is a keeper!!”

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“I really liked the process and loved that the kit had everything in it. The salon tools are great and very professional - it wasn't difficult and I love the bench mat! Colour results were very good too. No nasty smell, hair isn't dry. Very happy!”

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“Definitely will be using this colour again. I got some very helpful advice from the colourist/support to help me with my difficult greys, and it worked very well. Really happy with the colour and service!”

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“I have been colouring my hair for years now and I have never had such luxurious hair! Even the ends are not dry, the colour lasts forever and I get fabulous comments even from hairdressers! Thank you The Shade”

The Shade 5 star review on 31st March 2019

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“Very nice service, very nice colour, very convenient for people who are allergic to PPD like me!”

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“I'm so impressed with the ease of use of The Shade and the colour is superb. Really glad to have found this high quality, very affordable colour package that enables me to colour my hair effortlessly at home!”

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“Love my gorgeous colour and so happy that I can use it! I have allergies to regular hair colour but this colour didnt give me any itchiness or reaction at all and I love the colour result!Hair feels really lovely too and got a few compliments already, so I'm very happy! Thank you!”

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“So nice! Lovely colour, packaging, accessories, really great, thank you!!”

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“I love this product and the only reason I have unsubscribed is because we are moving to Spain on Monday. If you decided to send this amazing product overseas I want to be the first on the list! The colour is beautiful, the product makes my hair feel amazing and I am dreading trying to find something like this. I have purchased some to take with me! I also love the way you are available to ask questions, the best customer service. Nicky”

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“Beautiful colour, saves me thinking, shopping, going to the salon and best of all lots of time, Appreciate the high quality product and colourist support service too!”

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The Shade is rated 4.5 based on 2,004 reviews