The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the little kit. Super helpful. And I'm in love with the colour. It worked better than going to the hairdresser for the past few years. And what a saving!!um staying with The Shade. Oh and super helpful colourist that helped me pick the right colour. Jane”

Helpful Report

“I used the light blonde shade 9 which blended perfectly to colour my roots. The conditioner smelt fantastic. Happy with the results :)”

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“Loved the way I received my hair colour in the mail...cape, mat and accessories included. Great to receive the barrier oil and hair colour remover too. I'm happy with the colour on my short hair 😊”

The Shade 5 star review on 18th April 2020

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“Absolutely love this product especially at a time we cannot go to a hairdresser....great idea absolutely a beautiful product....”

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“Very pleased with the process and everything that was included.”

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“Love, Love Love it! Fantastic shipping time, quality product and great results. Especially loved the neat packaging, personal touches and salon kit. The shampoo & conditioner are also fabulous and left my hair feeling thick and healthy. Portofino- Copper Golden Brown is a beautiful rich colour too.”

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“Ticks a lot of boxes. Great quality colour and no nasty smells. Also covers greys 100%”

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“Love the convenience! I’m a mama of a 4 year old little man & going to the salon for a couple of hours is just not feasible. This kit made my life so easy - and it fits snugly in the the letter box! The conditioner is lovely & my hair is soft, silky & sans greys! I feel pretty! (Even in isolation!!)”

The Shade 5 star review on 16th April 2020

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“Love it. Easy to use, didn’t make my scalp itch and the shampoo and conditioner provided left my hair shiny and nourished”

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“Extremely happy with my colour, my hair is so soft and has a lovely shine to it. Happy with the grey coverage too.”

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“Great colour and coverage”

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“Easy colour and has covered my greys! Really happy with recommendation from consultant as well as matching salon colour whilst we are stuck in new way of living!”

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“Extremely pleased with the quality and results I achieved! Would 10/10 recommend this product.”

The Shade 5 star review on 15th April 2020

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“Really impressed with the shade! So easy, the accessories are great, I love the colour, and best of all, it's paraben and phthalate free! Thank you!”

The Shade 5 star review on 14th April 2020

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“The Shade produced sensational results! The colour was perfect, my hair was so shiny and a better result than from my hairdresser. It was easy to do and I would rate the whole experience 10/10!! The customer service with Craig was amazing!! Than you :)”

Helpful Report

“I have resistant grey hair and have been getting the roots coloured every 3 weeks in a salon for over 20 years. I stumbled across ‘The Shade’ and after reading the reviews I thought I would give it a try. My partner painted the colour into just my roots, all over, and we didn’t take the colour through to the ends. I left the colour on for the time specified, including 10 extra minutes for my resistant greys. This is the same time as the salon left it for. The results are amazing. The colour covered all the regrowth, and it looks like I had it done in a salon! I will continue to use The Shade to colour my hair, as it’s so easy to do from home and conveniently arrives in time for the next application. I used Genoa 6 Light Brown, and for my next application I’ll be trying Montecristo 6.1 Light Ash Brown, just so I can see the difference, and then I’ll settle on a regular colour.”

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“Absolutely love this! Was looking for a way to maintain my long red hair without paying salon prices. Very impressed with the quality and the colour itself. Holds up to washing SO much better than my salon's colour. My only qualm is that I wish the gloves were more like the standard medical gloves instead of the thin clear plastic ones - I have small hands so those gloves are awkwardly large on me.”

The Shade 5 star review on 13th April 2020

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“The most beautiful colour I have ever used.Great pack will highly recommend.”

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“I haven't coloured my hair at home since I was a teenager, the colour turned out fabulous and I have received many compliments. My hair feels soft and looks shiny. Thank you for a great product.”

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“Very impressed. The package was well presented. The free kit was a great addition. This colour covered my greys as only salon colour has previously achieved.”

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The Shade is rated 4.5 based on 2,064 reviews