The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thie shade is the best hair colour system i have used. Covers greys and no damage to hair! Love it!”

Helpful Report

“Great kit and amazing colour”

Helpful Report

“Having the application kit made the colour really easy to apply. My hair felt really nice after, rather than dry and fluffy like other DIY dyes. I like that I don't have to remember to purchase or book an appointment - it's just going to keep showing up in the post! Really happy - thank you.”

Helpful Report

“I purchased 5.3 golden brown and what a transformation! My hair has never been so soft and manageable and the colour is fantastic. I highly recommend this product for people that colour their own hair or even to hairdressers that work from home this is the perfect product.”

Helpful Report

“Very good quality colour”

Helpful Report

“I am impressed by the quality of the hair colour. It has been covering my greys like never before.”

Helpful Report

“Love this colour. Makes my hair soft, does not smell chemical. Great quality shampoo and conditioner sachets. I love that you get everything you need.”

Helpful Report

“My first attempt of using Genoa Light Brown by The Shade and I'm 100% totally happy with the results! 🥰”

Helpful Report

“Loving the colour. I stopped dying my hair due to trying to avoid nasty chemicals so was trying to age gracefully, then found The Shade, and happy with what I read I gave it a go, so glad I did. Got got my mate onto it also.”

The Shade 5 star review on 18th August 2020

Helpful Report

“Love the service, communication and colour. So much time saved at the salon. So much money saved also. Highly recommend.”

Helpful Report

“Colour was perfect! Such an easy process and great results, my new go to! Thanks to Emmanuel for the colour suggestions xo”

Helpful Report

“thank you i love the color it is great and cant wait to get it again connie davis”

Helpful Report

“I wish I could tell you that I have used it as yet but I havent as I'm disabled and I'm waiting on my daughter to visit so she can dye my hair .”

Helpful Report

“Love the colour it was so natural that no one noticed the colour difference in my hair.”

Helpful Report

“The colour is lovely but the job was not. I will purchase the colour again & try someone else to apply as its a shame the greys are still present. Thank you as I am very happy with the product. Definitely recommend.”

Helpful Report

“Love the colour. Great product”

Helpful Report

“I received my trial when I received it I was not Sure about it .there was a lot of things to do about covering grey hair ,so I emailed and canceled my next order .today I decided to use the colour without worrying about the extra things you need to do for my grey .i am happy to say I love it my colour is lovely so I will be emailing back to go back into ordering it every month thank you I especially love the shampoo and conditioner x”

Helpful Report

“It really does work i had alot of grey hair especially the top front of my hair and since buying the products from shade my hair looks so much better and feels healthier and I just love love it so much”

Helpful Report

“The most brilliant colour! Matches my skin tone and left my hair soft and shinier then a pink panther diamond. Easy to apply, quick delivery, thorough instructions and an over all lovely customer experience.”

Helpful Report

“I’ve only used The Shade hair colour 3 times, and so far am very happy with the product. Learning to colour your own hair is a little challenging with the back of your head, but I’m getting more confident with practice.”

Helpful Report

The Shade is rated 4.5 based on 2,423 reviews