The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

560

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved my hair colour and the quality of the product. Just as good as a hair salon. I have quite curly hair and the hair oil is fantastic is taming the frizz! Will definitely be ordering again.”

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“Thank you I am very happy with the results after 2 applications and I would like to put in another order. Is it possible to buy smaller portions as I found that I only needed to use half of the product/application. Kind regards Joanne East”

The Shade 5 star review on 22nd September 2022

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“I had ordered Tsubaki oil from The Shade and had a lovely experience with the staff when I had to have some changes made to my delivery, it was addressed quickly without issue. I received my goods within days. I will be back for more and other products, as the oil has done wonders for my hair. Thank you.”

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“1st 3 photos are the before”

The Shade 5 star review on 21st September 2022

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“Easy to use and great colour match, quick delivery and responsive customer service - Shampoo and conditioner are to die for, keeps my hair smelling clean and fresh for days!”

The Shade 5 star review on 13th September 2022

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“I’m sorry it’s delayed as I had to colour my hair before your product arrived. I love the two new colours you have provided me with. I have only coloured my hair yesterday 11 September. …I’m sending the photos with this email unfortunately they’re in revise order I believe you can figure it out it’s quite clear to pick. I sure I will be going ahead with these new colours moving forward. I’m going to see what my daughters think of it when they see me later this week . I promise to keep in touch 😃”

The Shade 5 star review on 12th September 2022

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“My first time using The Shade and I love it! :) Colour: Siena Brown 5”

The Shade 5 star review on 11th September 2022

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“I was very impressed by the advise given by the consultant to assist with finding my hair shade. I was a little reluctant to use the bleach but it left my hair soft, not like the salon experience. I am definitely going to use your products from now on. Thank you for a great service. Sylvie”

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“Fabulous support to find colour match for natural hair ,fabulous results”

The Shade 5 star review on 6th September 2022

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“I used the Dark Ash blonde to tone down my unruly orange tones. I have fallen in love with the ease of The Shades kits, colour/health of my hair when I use their products. I haven’t found a shampoo and conditioner that matches the quality of theirs either!”

The Shade 5 star review on 4th September 2022

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“Dyed my hair today, pretty happy with the results 😊 No headache from all the chemicals and all over colour,just what I needed!!”

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“I’m really happy with my colour. It was so easy, and exactly what I wanted. It’s so hard to find the time to get colour done in a salon - I’m so pleased that I can still have decent hair. And a huge saving. I’m really, really pleased.”

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“Most diy colours leave my hair dry after the second wash but not The Shade! Hair is soft and normally dry scalp was not irritated or itchy after colouring. Highly recommend. Shampoo and Conditioner are great on my fine hair.”

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“i love this company, i had stopped using home dyes as i was getting reactions from them, itchy scalp and lumps and bumps throughout my head, but no trouble at all after using shade, no strong smell or anything either. i have tried a few differnt colours and love them all. very easy to use, have even done my own. thanks shade”

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“Salon finish at home! Very happy with my purchase and I’ll definitely be a new regular.”

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“The ease of using The Shade is phenomenal and the service is outstanding. The color itself didn't turn out as expected but I chose the wrong color but I like it anyway”

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“Was so amazed at how good this turned out. Best home dye I've ever done. Will never go hairdresser again.”

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“This was so easy and my hair looks so natural and feels amazing!”

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“A very easy to use kit. Perfect results every time. And what is even better, that one can go up or down the tone to slightly alter the shade as required.”

The Shade 5 star review on 30th July 2022

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“Love, Love, Love my new hair! I have started dying my hair at 33years of age and no salon help, instead the amazing colourist helped me make a selection and assist with the how to. I now have beautiful hair which I am proud of. Thank you!”

The Shade 5 star review on 21st July 2022

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The Shade is rated 4.5 based on 2,064 reviews