The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost too good! I get daily comments on my hair, and even as the colour grows out, people ask if I've just had it done again. I think it's the multi-tonal colour that just gives it depth and a subtle transition that's makes the regrowth more subtle and blended.”

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“Love this brand love the colour love that it's chemical free. After losing my chemical free hairdresser during covid I was reluctant to go back to chemical colouring I am so glad I took a chance of The Shade”

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“I’ve tried all the at home hair colour brands and never found one that I was completely happy with. I found The Shade and ordered it, along with the extra developer for greys. It works so well, it doesn’t feel like it’s burning my scalp during colouring and the colour is perfect. The added bonus is my hair is always silky smooth afterwards! I recommend The Shade to everyone, you won’t be disappointed.”

The Shade 5 star review on 3rd April 2021

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“Been using the Shade for about 6 months now. Love this product! The colour - Sorrento/light ash blonde is natural looking and covers my greys and no harmful chemicals! The shampoo and conditioner are great too. Thank you!”

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“So easy to use, colour is better than I thought it would be”

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“The quality of colour and products included in my subscription are excellent. It saves me time and money being able to do this at home and I've been happy with the colour results every time.”

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“Haven't used yet been in hospital thanku”

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“The product is amazing.. I find it is very easy to use and gives perfect colour.”

The Shade 5 star review on 25th March 2021

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“I have tried various products but I am truly impressed with The Shade! The fact that it is Cruelty Free, Vegan, Reasonably priced, of Excellent Quality and easy to use definitely helps me give my stamp of approval - what else can one ask for? :) I use the PAOLA - Dark Chestnut Blonde and absolutely love the violet undertones!”

The Shade 5 star review on 22nd March 2021

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“Very easy to use & lovely colours. Great product, def recommend”

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“Absolutely fantastic, I am so happy with the results”

The Shade 5 star review on 21st March 2021

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“I am extremely happy with my hair colour . People stop me in the street to comment on my hair all the time. My hair looks healthy and shiny”

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“Very quick delivery and product as promised”

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“I just love the Shade products. I use the shampoo, conditioner and hair colour. My hair is in such good condition now after spending many years using off the shelf products. Thank you”

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“I have issues with my immune system and have suffered from allergies for 12 years...tried ‘natural’ hair dyes, but always had severe reaction. To my delight and surprise, I have no problems using this product! And the colour is natural and beautiful. Using the extra developer, covers my few greys fully. Easy to use, pleasant smell PPD and cruelty free....so dangerous chemical fee and no animals suffering. I will be sticking with The Shade and only wish I have found It years ago.”

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“Love it! Beautiful color that lasts for weeks.”

The Shade 5 star review on 10th March 2021

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“I have been using The Shade for couple of years now! As I was a hairdresser in my younger life I used many different brands of hair colour however, this is the best, most gentle product I have ever used and I am complemented on my colour and shine constantly! Would never change as to go grey is not on my agenda!”

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“The shade covered my hair fantastically!! I have very thick longish hair and am extremely happy with the result. Better than a Salon!!!”

The Shade 5 star review on 4th March 2021

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“I usually colour my hair at home so I know what is required. I loved using this product especially using the little set that came with it. It was very easy to use and the best part was that it felt so natural compared to other products - no strong smells! My hair felt great afterwards too. At first I thought it came out darker than normal but I waited a couple of weeks and it's back to what I am after. Will definitely be using it again :)”

The Shade 5 star review on 1st March 2021

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“What a great recommendation I got today went to hairdresser for cut and was told what a awesome hair colour I had and how soft and easy it was to work with Great Colour Easy to Use”

The Shade 5 star review on 24th February 2021

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The Shade is rated 4.5 based on 2,064 reviews