The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been coloring my hair at home for years but have never been able to find the perfect shade. I ordered Messina (deep mahogany brown) and it’s fantastic. The product is super easy to use, especially with the salon set.”

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“I have been colouring my dark brown hair for 20years to cover greys always trying to use the gentlest product available that would still cover my (white) grey hairs. I found The Shade on-line and was delighted to see the try it for free offer. I did and loved the way my hair looked and felt after just one use and have not looked back! In fact I feel like my hair got shinier and softer with each time I used The Shade. Been using it now for almost a year and my hair looks and feels fabulous. I highly recommend it and have told many of my friend about my discovery of this fabulous product.”

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“So unbelievably happy with my colour! I have been obsessed with the idea of warm copper locks for a while and after paying $$ at a salon and still not quite getting the look I was after, I decided to take a leap of faith and subscribe to The Shade. I am so happy with how it turned out ❤️”

The Shade 5 star review on 23rd April 2021

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“Great natural colour that doesn't dry my hair out.”

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“Im so impressed with both service & product. The ease of instructions and application, no burning scalp and no smell of ammonia. I just love it and have recommended The Shade to others. My hair has not been this Shiny in a very long time and the depth of the colour along with covering my nasty greys is a definite plus. Thank you”

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“I recommend this to everyone i know, the best hair dye, non smelly and comes with everything you need, from shampoo tand conditioner and barrier oil. I totally love this company and their product!!!”

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“Great simple easy to use. No strong ammonia smell which is fabulous. Simple instructions also. Can’t wait to use again”

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“Love the medium blonde. Makes my hair lovely and soft. Completely covers my grey hair.”

The Shade 5 star review on 21st April 2021

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“Everything you need is provided. Excellent colour advice and result. Package can be ordered to suit your time frame. Have already recommended it to friends and family”

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“Perfect shade,smells great Don’t feel like harsh chemicals on my hair Natural Absolutely love this product”

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“Loved it! the color, the quality, the systems and OMG the after care treatment!!!! Impressive results! I would like to buy the treatment itself as well. Thank you”

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“I left my review on Instagram. But yeah absolutely love THE SHADE & will recommend it to everyone. 🎉🌻🥰💖💯”

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“Awesome dye that comes with all the equipment and really lovely conditioner. I also love that I don't have to go to the shop every time I get re-growth!”

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“I have been using The Shade for around a year now. I have no intention of stopping! Historically dying my hair has resulted in an itchy scalp and stinging eyes, so discovering The Shade, has been a welcome find. Try it :)”

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“I got my first colour package using darkest brown and I'm very happy with the result my hair looks and feels healthier, and I love the shampoo and conditioner that comes with it, most definitely will purchase another”

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“Lovely colours, keeps my hair looking shiny and the grey hidden. The regular delivery is a godsend, always having a fresh batch arriving just when needed is terrific. By far best hair colour I have ever used.”

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“Great product, excellent on the hair, leaves my hair beautifully soft and shiny after colouring. The online subscription system works really well.”

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“Totally in love with this product! Such great results and so easy to use.”

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“Very happy with this product.. so lovely to colour my hair without those horrible smells. Love it”

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“Absolutely Fabulous Darlings”

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The Shade is rated 4.5 based on 2,064 reviews