The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,205 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 21st December 2025

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consultants extremely helpful, I will always buy my hair colour from shade now, just perfect in every way, thankyou so much 🙂”

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“I couldn't have asked for better service all around from The Shade. Everything was so easy from making my order to receiving it in the post. I now finally have full coverage of all of my stubborn Gray roots. I am now a very happy Subscriber. 😊”

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“I started using the Shade during a serious illness that affected my hair. I wanted a gentle non chemical colouring system. I found it in the Shade.”

The Shade 5 star review on 29th December 2021

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“Love the colour copper blonde so easy to do”

The Shade 5 star review on 27th December 2021

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“I love it, people have been asking me what I did to make my hair look shiny and healthy,”

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“Such beautiful colour, so easy to use, always perfect and shampoo and conditioner smell fabulous”

The Shade 5 star review on 22nd December 2021

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“Love the product, great colors”

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“Everything you need in one little eco friendly box. First purchase adds a mixing bowl and comb to assist with mixing and then applying this super safe and very effective colour to ones hair. Deliveries always on time and notifications of delivery are welcomed beforehand as a reminder. Very happy with this product.”

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“Love the colour, was exactly what I was hoping to achieve, have had a lot of compliments about it 😊”

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“I love love love this system and the product is awesome. I specifically was after a hair colour that was cruelty free and looked great; The Shade nailed it! The regular order system sealed the deal for me, no longer do I have to try to remember in advance of looking in the mirror and thinking I need to get my hair done - this is delivered to me on time, every time!”

The Shade 5 star review on 22nd November 2021

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“My home colour experience has been great! It is no trouble for me to do it myself and the colour turns out just how I would like it to be - Sienna Brown. I have used "The Shade" now for about 6 years and am thrilled with the results. My (49) daughter also uses the same colour and finds it easy to use. My photo is not my best as I was looking at a Birthday card I was given. I am (74) with wrinkles but my head of hair shows up well. Margaret”

The Shade 5 star review on 21st November 2021

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“Colours are beautiful and my hair feels great. The Team are easy to contact with good advice provided. I'm able to change my colour and the frequency of my subscription easily. Been using for over a year now.”

The Shade 5 star review on 20th November 2021

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“Perfect colour and application tools! Love it! My husband applied it and even though we made a mess, it was an easy process and the colour came off my skin with the barrier oil easily!”

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“I love this hair colour. It doesn't build up over time like other hair colours requiring you to re-set after a while as the shade of your hair gets darker and darker. This one gives me perfect colour every time and gives my hair bounce.”

The Shade 5 star review on 15th November 2021

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“I am happy with the product. I am using it for more than a year - no reaction/allergy. I was colouring my hair myself during lockdowns but as the various lockdowns were lifted, my hairdresser does it for me. I have longish curly hair and it is much easier if she, with her experience, colours my hair. Easy product to use otherwise and I recommend it.”

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“Came across The Shade during COVID lockdown in QLD 2020. So glad that I did, the colour match is exactly the colour I love. Great grey coverage and so gentle on my scalp. Definitely recommend anyone tries it”

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“I love The Shade hair dyes! Very gentle, no stinging scalp. Hope you do a streaking kit with cap one day, would be great! I have to buy that from another company after I do my roots with your dark ash blonde.”

The Shade 5 star review on 14th November 2021

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“Absolutely loving the coverage and ease of using the Shades products”

The Shade 5 star review on 10th November 2021

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“I tried The Shade on the recommendation of a friend. It was easy to submit my query and photo and I received my colour consultation in no time. Communication regarding the delivery of my order was excellent and I received it promptly (given current postal delays). I was SO impressed with the product. It was so easy to use and I was beyond delighted with the result. The colour looks great and my hair feels amazing. I'm so pleased that I won't be going back to salon colouring in a hurry, even though we're now out of lockdown.”

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“😁 Ladies..one of the best products I have ever used, Colour is superb, everything is in the Kit, easy to use, will be purchasing again, well done, great product, that actually works 👏👍”

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The Shade is rated 4.5 based on 2,205 reviews