The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved this kit!! Amazing customer service, quick postage and a quality product.”

The Shade 5 star review on 18th June 2020

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“Wow so easy to order I sent photo of my hair colour and they responded with colour I should go Fast and Easy service Product smells beautiful leaves hair so soft Great pack with everything you need”

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“I’m so impressed by the quality and value for money! Color was a little darker than expected, will get lighter shade next time:)”

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“Loved it! Maybe just a bit dark... I need something more red please!”

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“Used for first time today. Very happy with results and colour 5.53 chocolate brown looks great. Happy with product. Hair feels silky. Easy to apply. As I only have short hair, will only mix 1/2 mixture next time as there was a lot left over. Also it would be great if shampoo and conditioner can be purchased in bottles in future. Will definitely be ordering again. Thankyou The Shade.”

The Shade 5 star review on 15th June 2020

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“Product was easy to use, hassle free and looks great. No greys woohoo”

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“Very satisfied with your product. Hair colour had more reddish tones in it that I would usually have. Great grey coverage.”

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“Up to today I was strictly a salon colour gal. After 3 months of COVID restrictions I got sick of looking at my roots and greys so decided to take advantage of the free trial. I chose the colour suggested for me and the results are stunning. My hair was a dark blue violet colour beforehand so I was worried the deep golden brown wouldn't take but it worked brilliantly and it looks like a professional colour job. Love the shade, love the shine. I'm converted”

The Shade 5 star review on 13th June 2020

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“We are so happy to have found The Shade. The colour matching and online ordering is fantastic. The product itself is like a luxuriating treatment, my hair feels amazing. Thank you The Shade”

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“I was so surprised at the ease of this colouring system and wrapped with the result of my regularly coloured hair. The extra developing for the greys worked great. Will definitely continue to use The Shade.”

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“Beautiful quality and kit comes with everything you need to make colouring at home easy. I will miss my hairdresser but love the savings!!”

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“The Shade is brilliant! Colour is great and it covered all the greys! The condition of my hair is really good and there is no unpleasant smell. All is good when you use The Shade. :)”

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“Excellent colour my hair feels healthy and soft”

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“I’ve been using shade (2 colours mixed) for over a year and my hair looks fabulous! People always compliment me on the colour and no dryness, just shines ! It’s virtually the same colour I had as a little girl, and I love it! 73 and loving it!”

The Shade 5 star review on 11th June 2020

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“I adore my colour from The Shade. They colour matched my previous brand but The Shade is much better quality. It's better for my hair, simple to use and I live the results. I'm definitely a repeat customer.”

The Shade 5 star review on 10th June 2020

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“The Shade kit had everything I needed for such an affordable price. I absolutely loved the shampoo and conditioner (secretly hoping these will come out in large sizes for purchase!). My hair throws a lot of warm tones and I'm always apprehensive about trying at home colours but the cool dark brown colour did not disappoint, after 4 washes I still haven't had to tone my hair. I'm very impressed with this product and will continue to purchase. Thanks!”

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“The color I picked was amazing, it was easy to use and my hair feels healthy even after 2 weeks. The only thing is I paid for my color I didn’t get the free trail but I would love one.”

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“it was easy to use and loved that you got everything you needed in the package. i really am happy with the colour as my hair had so much regrowth and greys and this worked beautifully and no itching afterwards which sometimes happens with other colour products. I highly recommend using SHADE for your next colour.”

The Shade 5 star review on 9th June 2020

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“I love it. Covered my greys perfectly and the smell is amazing. Did my colour 2 weeks ago and it’s still as good as the first day. No stinging when applied which is great on my sensitive scalp. So happy with it”

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“Very happy with the end result. I used the bleach wash kit first to get rid of excess previous colour. Easy to use & my colour application was even & bright. Have had some compliments & someone not believing I did my colour at home.”

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The Shade is rated 4.5 based on 2,064 reviews