The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its so easy to use and I love the colour that I had help with the colour consultation to pick my colour so thank you for this colour and I can't wait to put the next colour in”

Helpful Report

“Really loved the colour. My hair looks and feels healthier and the colour richer. Loved the shampoo and conditioner too.”

Helpful Report

“I went a little darker than usual. I love it. The colour has remained bright after a number of washes.”

Helpful Report

“It’s exactly what I was looking for! So easy to use.. and surprisingly compact when it arrived! The desired colour i’m out exactly what I was looking for. Perfect 👌🏻”

Helpful Report

“Absolutely love it. I was sceptical at first but very glad I gave it a try. Will definitely recommend to all. Thank you, The Shade”

Helpful Report

“Nice colors. I find it easy to apply. And with your first order, you receive everything in a lovely little kit, with everything you need, for much less than the hairdresser. I think it's money well spent.”

Helpful Report

“I received my first order this week! I have never coloured my hair my self so I was really apprehensive but I loved the Chocolate Blonde!! Exactly the colour I have been looking for since going dark after being blonde my whole life! I decided to only freehand brush it through so I still had some lighter tones and I am thrilled! What a lovely colour, the conditioner smelt amazing and really softened my hair up after washing out the colour.”

The Shade 5 star review on 19th January 2021

Helpful Report

“Really straightforward application. First time I’ve done my own colour and not gone to a professional. I like the colour. A little more warmer and red toned than I though it would be compared to picture and name -chocolate blonde but nice nonetheless. Would use again - May go for a more neutral/ cooler look next time”

Helpful Report

“Fabulous product and fabulous service! I am thrilled with The Shade and even my hairdresser approves.The subscription option is super convenient and my duo colour is perfect also it leaves my hair feeling beautifully healthy. Could not be happier with The Shade!”

The Shade 5 star review on 16th January 2021

Helpful Report

“I was looking for a natural hair dye and I'm so glad I found The Shade. The application was easy and there is no chemical smell. The colour was exactly what I wanted and lasts really well with no fading. I picked Modena-golden brown. Will definitely continue my subscription and would recommend this brand to anyone.”

Helpful Report

“I had to start using natural hair colour free of chemicals as my scalp became sensitive to conventional hair dyes. I have not had a problem with this product. I would like to see, in the future, maybe dry shampoo, hair mascara to use in between colouring, as I cannot use any of the conventional products.”

Helpful Report

“Am absolutely astound at the quality of this product. So easy and enjoyable to use. Wonderful colour that covers greys flawlessly. Thank you so much ❤️”

Helpful Report

“Great quality product delivered to your door: it couldn't be any better!”

The Shade 5 star review on 29th December 2020

Helpful Report

“I love everything, from easy subscription to packaging to the fabulous colours! Great coverage and no overpowering scent. My latest colour is Mahogany Brown, and it is gorgeous!”

The Shade 5 star review on 28th December 2020

Helpful Report

“No more scalp irritation! Been using The Shade for a year now and definitely no turning back. I do my re growths every 4-5 weeks to cover my grey hair. Managing subscription is easy. Happy customer here!”

Helpful Report

“I was sceptical initially. I figured it was just another boxed dye but for $10 and a free kit of cape, mixing bowl, clips and a brush I thought why not. Well, I was wrong. Every time I have dyed from a box at home the blonde has a distinct orange undertone which I hate and my hair feels damaged. With The Shade, the colour was exactly as described, my hair felt and still feels healthy and even at full price, its cheaper than some of the box dyes I have used. I definitely reccommend using this product. Definitely worth at least trying the trial pack.”

Helpful Report

“Absolutely loved this hair dye! So easy and simple to use, no smell! Loved the barrier oil and wipe for any stains. I didn't think there would be enough shampoo and conditioner for my hair but it froths up and I had plenty!!! Definitely buying again.”

Helpful Report

“Great product. Excellent coverage and gentle on the hair and scalp!”

The Shade 5 star review on 27th December 2020

Helpful Report

“Great colour. Prompt no fuss delivery. Great service. Especially the first one with all the bits n pieces. Easy easy!!”

Helpful Report

“I loved the color and it complemented my skin tone really well. I am very happy with the quality of the kit and the inclusions . Totally nourished hair in the end. Love it”

The Shade 5 star review on 23rd December 2020

Helpful Report

The Shade is rated 4.5 based on 2,423 reviews