The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it and will continue to buy”

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“I really like The Shade. The colour is rich and solid, and the shade is wonderful. I use Verona, it is soft but dark enough to match my natural colour and it’s great for covering greys.”

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“The best thing I have bought this year - I love that colour and the condition my hair now has - the colour just pops next to what was a dull brown - done by a hairdresser that cost$$$$$ , can’t wait to continue getting my order 👩🏻‍🦰”

The Shade 5 star review on 20th December 2020

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“Excellent product. I have been using this all year and found it to be more gentle and a lot longer lasting than other home kits, even most salon colours too. Dont think Ill pay a hairdresser to color my hair again. Easy service and good reminder to freshen up. Love that its so easy to swap colours or change shipment dates.”

The Shade 5 star review on 17th December 2020

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“Hi, I didn't get a free trial, I renewed my membership. There is a grammatical error or auto correct you might like to correct in your opening sentences for this letter. (talking rather than taking) Regards, Kellie Sent from Yahoo Mail on Android Show more”

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“Definitely better quality than the stuff you buy at the chemist and the accessories help get really good coverage. I’m getting lots of compliments and the colour is just what I’ve been longing for.”

The Shade 5 star review on 14th December 2020

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“Excellent product. Super quick replies and advice from staff via the internet if needed.”

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“Great hair colour - didn’t dry out my super curly hair. Very impressed”

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“I was a bit dubious about buying a colour online, I needn't had worried the colour was perfect, the coverage was amazing and the kit came in a gorgeous little box with a personalised note. I'm so happy I choose The Shade. Can't wait till my next shipment.”

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“Love it! Great colour, great natural products and great service! My hair has never looked so good.”

The Shade 5 star review on 9th December 2020

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“I finally found the right hair color supply without any bad smell and chemical! Will definitely keep using it and recommend to my friends.”

The Shade 5 star review on 8th December 2020

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“Easy and professional to use.. I have just finished my trial and was so happy with everything that was included in my order. Just waiting on the colour, application was easy. Thanks and I’ll be ordering on a regular basis!!”

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“It’s so easy to receive my colour in the mail and colour my own hair when it suits me. I can put it on and clean my house or work from home at the same time as colouring my hair. Two birds on stone works for me!”

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“This service is fantastic. The online colourist consultant have me all the advice I needed for choosing the right shade and extra tips for getting the colouring effect I wanted. The high quality products arrived beautifully packaged. Everything worked perfectly, my hair looks and feels great. This was better than going into a salon. I'll be keeping my subscription for sure!”

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“The colour matching process is easy and accurate and takes the stress out of changing product. The product is simple to use and gives a salon quality result everytime !”

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“Highly recommend trying the shade. The quality is great, it makes my hair shiny and the conditioner is amazing. I actually prefer my hair now than when I had it dyed at the salon. Customer service is fab. I have changed my order a few times and they are always so quick to respond. The colour consults are very helpful too. One thing I will say is to take the advice that the shade give to try one shade lighter than you are aiming for as I feel like the results come out slightly darker than expected”

The Shade 5 star review on 1st December 2020

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“I have recently finished chemotherapy where I lost all of my hair. So I have been looking for a very gentle, Australian made product that is suitable for the new growth that I have. The Shade did not disappoint. My hair is really soft and no longer a mix of white (common after chemo) and brown.”

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“The Shade has been an excellent choice that I made, the colour has been brilliant and has lasted a long time, due to covid19 there has been some issues with my money, so i changed my delivery to a longer gap very easily. I can highly recommend this product and company.”

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“The best hair colour I have ever used! The colour itself is long lasting and doesn’t dry out my hair. The shampoo and conditioner are absolutely heavenly. I love receiving my Shade and I love the feel of freshly coloured hair with the highest quality product. Great value for money. Thank you so much!”

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“The product is so easy to use, the color is fantastic. Highly recommend.”

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The Shade is rated 4.5 based on 2,423 reviews