The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery. Great little kit.”

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“Beautiful colour, and SO easy. No offensive chemical smells, and my hair is soft, smooth and shiny. Perfect!”

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“I used “The Shade” colour darkest brown. It was exactly the shade I wanted. I only use cold colours in my hair as it throws a lot of reds. Very happy with coverage. I have above shoulder length and had left over product. The conditioner left my hair so silky and shiny. I will always recommend this product.”

The Shade 5 star review on 13th May 2020

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“Fantastic service received it very quickly in the mail and love the colour!!”

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“The Shade is so easy to use and comes with everything you need! The packaging is perfect and everything looks so professional. I felt like a real hairdressing!”

The Shade 5 star review on 12th May 2020

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“Love the kit and extras you wouldn’t get with a box. Also the conditioner smells amazing. The Dark Golden Brown is a bit redder than expected but still happy!”

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“I loved the whole experience! Website is beautiful and was easy to find what I wanted; delivered quickly and elegant, minimal packaging. Colour is beautiful and really nourished my hair as well! Love love love that the first pack comes with the brush and mixing pot etc for reuse next time. Only tiny suggestion for improvement would be that the gloves supplied could be durable reusable ones, added to the starter kit, rather than the flimsy throwaways that are in with the colour. Perhaps have as an optional add on? At least reducing the single use plastic :-) Otherwise everything is top notch! Really felt like I treated myself to some pampering :-)”

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“I am a hairdresser. I love this. Not real keen on the shampoo, but the colour is great. Good job.”

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“Super easy! Love how everything I needed was included, hair was left soft and shiny, all greys covered, without the horrible supermarket box dye smell. Thanks for getting me through isolation”

The Shade 5 star review on 11th May 2020

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“I was so pleased with the shade. Covered up my greys and the colour was perfectly matched to my hair colour. It also has not started to show my greys yet. I so happy with the results and would recommend to family and friends. Thank you the shade.”

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“I have never been more happy with my hair colour. The process was simple, even with long, thick hair. My colour is a perfect match to the one I was using previously. My hair feels fabulous and healthy and the best part, no red skin, itching, Or allergies!!”

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“very happy with the colour and the help”

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“Excellent product. Great kit which has all requirements. Very happy with colour , just a little darker than usual. Will try a lighter shade next time. My hair feels great- soft , not course and it’s shiny too.”

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“Excellent colour recommended by stylist Very happy with colour.”

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“I was really Happy with the product . It was easy to apply , great coverage for my greys and the shampoo And conditioner made my hair soft and shiny . I maybe should’ve gone for a slightly lighter colour as the colours are quite strong . Other than that I was really happy with everything . Prompt delivery .”

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“I sent a picture of my hair colour and my concern and they recommend the perfect colour. My hair looks great 😍”

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“My hair feels fabulous No different than laying $250 to professional Amazing Thankyou Warm regards nicole m”

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“This is such a great idea, so much better than a packet dye and the cost at a hairdresser! I am very happy with the colour, it looks so great and lasts! Have already recommended to my girls :)”

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“I love The Shade. You get everything you need to do your hair. I love the way it’s packaged and the handy bag to keep everything in. Biggest plus was that there was no nasty smells. So nice to be able to dye my hair and breathe easy!”

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“Love this salon colour at home! Really happy with the advice provided and colour matching and results for my medium blonde regrowth. Colour great, greys covered and hair looks shiny too. Having sensitivities to chemicals, including colours in salons, my scalp was fine, no sting, tightness or itches at all. Happy Hair Days, thanks!”

Helpful Report

The Shade is rated 4.5 based on 2,064 reviews