The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for you to invite me to do a review! At first I was sceptical, but my cousin recommended I try The Shade, so I did. I am incredibly impressed at the colour!! It is the ABSOLUTE perfect dark brown, not even my latest hair dresser could get right. The very reason why I have tried this. The home kit is like a mini-profesh kit, with everything you need. I love this product and I will continue to buy it - unless I get lazy. I highly recommend this product”

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“This salon quality product is thick and creamy and so easy to apply. No nasty chemicals and the results are the best colour I've EVER had ever (including 15yrs getting colour done at a salon). My hair looks and feels amazing and it's the best coverage of my white/grey hair. The colour consultants helped me get the best colour match result their customer care has been excellent. I also love that this is a Melbourne based company.”

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“I am so happy that I can have my hair beautifully coloured without harmful chemicals. As well as that, it's really easy to use. Thank you.”

The Shade 5 star review on 27th October 2020

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“I am so happy to have come across this company. I have been using your product now for a few months and love it. The color is vibrant. It’s lasts well and covers greys very well. I will never use box dyes again! The subscription service is great as I don’t have to worry about ordering it but also know I can change it at anytime.”

The Shade 5 star review on 26th October 2020

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“Absolutely love this dye and everyone can not believe I do it myself as looks better than when I used to get it dyed professionally 😊😊😊😊”

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“Love colour and I have recieved so many amazing comments”

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“Really lovely, high quality colours, easy to use, like that it shows up every 6 weeks without me having to remember! Recommend.”

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“Great quality products which leaves my hair vibrant and healthy. So convenient too.”

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“This was my first time using The Shade which was recommended by a friend.I have regularly coloured ash blonde hair, but with Melbourne's lockdown was looking to colour my hair myself with the help of my gorgeous daughter ! The kit arrived quickly and included everything you could possibly need.....except the hairdresser :) My natural colour is nearly platinum white all over , I know this as I lost all my hair 3 years ago to cancer treatment and it came back white as snow! I also have red head genes so sometimes my colours have thrown to red! I was really pleased with my online colour consultation, lovely friendly emails, but went a shade darker than advised , to Dark Ash Blonde . I chose this colour as my hair tends to lighten up quickly . I have long hair and found the the sachets supplied were enough to cover it. The dye has almost no smell , doesn't sting and the shampoo and conditioner supplied leave your hair feeling great! Very , very pleased with the outcome !”

The Shade 5 star review on 23rd October 2020

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“My hair felt amazing after colouring! Love the colour!”

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“Quick postage, great kit. Easy to use and rich colour. Very happy!”

The Shade 5 star review on 20th October 2020

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“First time user and was happy with the product and colour I selected. It was easy to use and the video on the website was helpful. I do recommend this product.”

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“Love the colour i chose Covers greys well. I like the look of it. And the endless shine after each wash. Not at all like colour in a box from a chemist.”

The Shade 5 star review on 19th October 2020

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“The greys were starting to invade, so I decided it was time for a change. I love my natural hair colour but I thought I would take the opportunity to go darker and I love it. My hair is so shiny and looks so healthy and I am so happy with the results!”

The Shade 5 star review on 18th October 2020

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“Excellent product with the included accessories. Good on time service, reasonably priced”

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“Very happy with the product. I am allergic to hair dye and whilst i have a little reaction it is only about 10% compared to using other product, even ones that are supposed to have no nasties!!! My hairdresser applies for me about 4 times now and she is impressed with the product and how it holds its colour.”

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“Happy with the service and product Thanks The Shade”

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“Awesome results, longer lasting than the salon.”

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“I have tried your product and impressed with it. It doesn’t have any smell and it’s gentle. The colour is nice and even. I am also very happy with the colour kit. Very thoughtful and professional. The quantity is generous. I would recommend to anyone who does hair colouring at home. It’s absolutely value for money so worth it!”

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“So impressed by this product! It really was an amazing first time offer, I look forward to my next batch. The coverage is real good, and the lustre it gave my hair was better then some expensive salon treatments ive had! Seriously..... I will adjust my colour next time. I didnt find the colour match was quite what I was expecting, but thats to be expected with online shopping for colour.”

Helpful Report

The Shade is rated 4.5 based on 2,423 reviews