The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,073 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good 👍”

Helpful Report

Posted 2 years ago

“Brilliant the item was what I wanted.”

Helpful Report

Posted 2 years ago

“Efficient delivery, clear website, lovely products. Only place I’ve found that supplies a gorgeous lemon verbena range- please keep stocking it, my cousins and I love it. Sales around Christmas have great ideas for stocking fillers and secret santas too.”

Helpful Report

Posted 2 years ago

“Great service and wonderful website - I have bought product previously from gift shops but it is great to see the full beautifully designed range.”

Helpful Report

Posted 2 years ago

“Just absolutely love your soaps gentle on the skin moisturisers and the scent is divine purchase them as presents for friends”

Helpful Report

Posted 2 years ago

“Easily dispensed. First class product which I have been using for years.”

Helpful Report

Posted 2 years ago

“I love it.Amazing . Definitely will buy again.x”

Helpful Report

Posted 2 years ago

“These soaps made the perfect little Christmas gifts for colleagues and were also great for stocking fillers. I ordered quite a few and was delighted with them. They were beautifully packaged and smelt divine. Sadly the company was let down by Royal Mail (as were so many companies this Christmas) but they went above and beyond all expectations to put this right. I will certainly be re-ordering next Christmas but if Royal Mail are involved I’ll make sure I order two months in advance. Highly recommend Somerset Toiletry Co for their beautiful products and excellent customer service.”

Helpful Report

Posted 2 years ago

“Very disappointed to find this was Made in China so returned it. Where Items are made needs to be more prominently displayed rather than hidden on a detailed page”

Helpful Report

Posted 2 years ago

Hi Robert, Sorry you were not happy with your purchase. We make products worldwide to deliver certain price points, but we are producing more in the UK as we have invested in our soap manufacturing facility in Somerset. It's a journey for us as a business, so it will take some time. Kind regards, Lisa

Posted 2 years ago

“Bought this for myself and I am pretty fussy about soaps as most lose their smell or don't smell but this is by far the best bar I have bought and the smell is gorgeous and lingers. I also put it in my drawer before I used it and now all my underwear smells of peonies which is no bad thing. Strongly recommend. Be great as a gift as well. Excellent delivery service too.”

Helpful Report

Posted 2 years ago

“Lovely products and fantastic service”

Helpful Report

Posted 2 years ago

“Good quality and lovely hand wash and lotion . You only need a small amount so lasts longer than cheaper brands . Refill pack very good idea and reasonably priced . Overall really happy with my purchases. Will definitely use again .”

Helpful Report

Posted 2 years ago

“It was bought as a present so I can't comment, but hopefully the recipient is pleased with it.”

Helpful Report

Posted 2 years ago

“Rose Petal is the only smell I want on me! I ordered 4 tubes of hand cream which arrived well-packed and in time for Christmas. Marvellous!”

Helpful Report

Posted 2 years ago

“Great smell and fantastic gift. Thanks”

Helpful Report

Posted 2 years ago

“Good company to do business with. Good communication and packaging. The delivery was slow but that was due to the postmen’s strike.”

Helpful Report

Posted 2 years ago

“I bought these as stocking presents for my grown up children. They all seemed to appreciate them and thought they were fun! I haven’t had any feedback as yet to how they enjoyed using the shower gel.”

Helpful Report

Posted 2 years ago

“Very efficient corresponding with them.”

Helpful Report

Posted 2 years ago

“Absolutely gorgeous scent. Can't wait to try.”

Helpful Report

Posted 2 years ago

“Beautiful gift to give”

Helpful Report

Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,073 reviews