Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

Questions

Info

About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

Visit Website

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

Write Your review

Tell us how Ticket Arena made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mobile site glitched and wouldn’t take me to the checkout page. I was stuck on the page where it asks if you want purchase protection, agree to communications, etc. and there was no way to go forward. I had to go get my laptop.”

Helpful Report

(The BPM Festival Portugal 2019 Payment Plan) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you had trouble on your phone. We can see from our records you have now successfully made your purchase but we're looking into what caused your issue. If you have any problems going forward please do not hesitate to get in touch with our customer service team by email, live chat or phone. Thanks Ticket Arena

Posted 6 years ago

“Ridiculous booking fees. Would've got a 5 star if it wasn't for that.”

Helpful Report

(Hospitality In The Park 2019 Pre Sale) - Posted 6 years ago

Hi Matthew, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 6 years ago

“I initially tried to complete the purchase on my phone and the site kept crashing. I eventually got it to work on a PC.”

Helpful Report

(B, Please! Summer Day Party With Derrick Carter) - Posted 6 years ago

Hi Sus, Thank you for taking the time to leave us a review. We're sorry to hear you had trouble on your phone. We can see from our records you have now successfully made your purchase but we're looking into what caused your issue. If you have any problems going forward please do not hesitate get in touch with our customer service team by email, live chat or phone. Thanks Ticket Arena

Posted 6 years ago

“It is ridiculous how high the handling fee is: 4 pounds per 40 pound tkt… 10% Also, a discount offered for sharing the event on Facebook was not applied to my final bill. 4x 40 pound tkts bought for 176 pounds.”

Helpful Report

(Southport Weekender Festival 2019) - Posted 6 years ago

Hi Alvaro, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks Ticket Arena

Posted 6 years ago

“Firstly the web site page crashed 3 times before I could log on, after closing browser. Secondly having selected my tickets then clicked on the ' share on Facebook' link, it lost the ticket information, so I selected the FB link first, had the discount then chose tickets. This is badly laid out. Payment etc was fine.”

Helpful Report

(Southport Weekender Festival 2019) - Posted 6 years ago

Hi Lisa, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue. We are looking into the problems you experienced and we apologise for any delay this caused you. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“I don’t like that Im from USA & could only use pounds & not euros for my payment plan. Not right”

Helpful Report

(The BPM Festival Portugal 2019 Payment Plan) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry you were unable to pay in your preferred currency. Your feedback has been passed on to our management team and we hope we can offer more options in the future. Thanks Ticket Arena

Posted 6 years ago

“it wouldn't let me sign in via facebook, and then it wouldn't let me sign up because my email already had with facebook. I tried to reset my password which was changed to '[password]' due to signing up with facebook. I tried signing in with both 'password' and '[password]', both didn't work and my account got locked for trying to log in incorrectly too many times. After trying again twice, I was able to change my password and log in. But in this time it had been over 10 minutes and it lost my original two tickets I was trying to buy and it's a good thing I was buying tickets that weren't in a rush to sell out.”

Helpful Report

(Detonate Festival 2019) - Posted 6 years ago

Hi Ellie, Thanks for taking the time to leave us a review. We're sorry for any delay this caused you and we're currently looking into the issue you experienced. If you have any questions or concerns please do not hesitate to get in touch with us by emailing support@ticketarena.co.uk

Posted 6 years ago

“Clicked on the £20 ticket option was told I was going to get that and was being directed to the payment bit. Instead it redirected and said I had to pay £40 instead. Ridiculous system”

Helpful Report

(The Garden Party 2019: Part 2) - Posted 6 years ago

Thank you for taking the time to leave a review. We have monitored the on sale closely and no issues with the site were identified. This event is of extremely high demand and there were only a limited number of tickets for each ticket type on sale. If you do have ay questions please do email us on support@ticketarena.co.uk and we would be happy to assist you.

Posted 6 years ago

“Messes up sometimes if you're trying to get tickets and it's on high demand.”

Helpful Report

(The Garden Party 2019: Part 2) - Posted 6 years ago

Posted 6 years ago

“Using the online system was not straight forward, especially on my iPhone. I had to log in using my computer to be able to proceed with booking my ticket.”

Helpful Report

(SINK THE PINK) - Posted 6 years ago

Hi Basu, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue on your iPhone. We'd really appreciate some information on the issue/error you experienced. If you could send an email to support@ticketarena.co.uk we can look into what went wrong. In the meantime, we'd advice using the Ticket Arena app which you can find on the Apple app store! Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Website functionality when booking needs improvement”

Helpful Report

(John Cooper Clarke: The Luckiest Guy Alive) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything specific we could or change to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“I did not receive my tickets via email as promised!”

Helpful Report

(Lost & Found 2019) - Posted 6 years ago

Hi Tiago, Thanks for getting in touch and for taking the time to leave your feedback. Your order confirmation email and ticket are automatically sent to you using the email address provided when making your purchase. You can change this email or download your ticket by signing in to your Ticket Arena account here: https://www.ticketarena.co.uk/iframe/index:account.html If you need any help with this please drop us an email to support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Waited till the very second tickets went on sale clicked tier one and then decided to not accept my payment then only had tier 3 tickets left making me spend more money.”

Helpful Report

(Elrow Bristol Rowmudas) - Posted 6 years ago

Hi James Thank you for your review We're sorry you had an issue with your payment. Feedback is very important to us so it would be useful to know some more details about your experience. Please send us an email to support@ticketarena.co.uk and we can look into why your payment was not successful. Thanks, Ticket Arena

Posted 6 years ago

“The website kept crashing when trying to buy tickets. Tickets were ‘sold out’ on the website but then cheaper tickets realised. I paid £46 but five minutes later tickets for £30 were realised afterwards - after the website stated they were not any to purchase. Very unhappy with the service.”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Due to a high demand for tickets, the first few releases sold out extremely quickly. If customers choose not to complete their purchase it is possible for tickets that were previously unavailable to go back on sale. We're sorry to hear you missed out on the tickets you wanted on this occasion. Thank you Ticket Arena

Posted 6 years ago

“Didn’t update the sold out tickets quick enough”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. It is possible for certain ticket types to sell out in the time it takes for you to checkout. This is due to the large number of customers attempting to purchase for the same event at one time. We're sorry for any disappointment this may have caused. However, we're glad you were able to complete your purchase and hope you have a great time. Thanks Ticket Arena

Posted 6 years ago

“Poor service as I was supposed to be refunded and still haven’t recieved it”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We can see our customer service team spoke to you yesterday regarding a refund. Please note that due to bank transaction times funds normally take between 3 - 5 working days to clear into your account. If you have any questions or concerns about this please do not hesitate to get in touch with them directly by emailing support@ticketarena.co.uk Thanks Ticket Arena

Posted 6 years ago

“Information on what ticket was purchased was very confusing. Almost made me purchase another one as I thought I had accidentally clicked on the wrong date. Do better”

Helpful Report

(Stormzy Presents #MERKY Festival 2019 - Festival Tickets) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear your ticket was not clear enough. Our customer support team have now resent your ticket with extra information regarding the dates and times of the event. Thank you again for your feedback. Ticket Arena

Posted 6 years ago

“Whilst I appreciate the idea of Ticket Arena, the website has not been built with accessibility for blind screen reader users in mind. This has meant that, despite numerous attempts, I was unable to book my tickets. My only option was to get someone to do it for me. This is disgraceful as there are excellent web accessibility guidelines that web designers should be using.”

Helpful Report

(Machina Bristronica) - Posted 6 years ago

Hello Ian, Thank you for taking the time to provide some feedback. We do appreciate the comments which you have provided and we will certainly be investigating into how to improve the service which we provide to ensure it is accessible to all. If you do need any further assistance please do not hesitate to email us on Support@ticketarena.co.uk or call us on 0113 3504114. Many thanks,

Posted 6 years ago

“I found the site very difficult and confusing.”

Helpful Report

(Harrogate Town Vs Stockport County - AWAY SUPPORTERS ONLY) - Posted 6 years ago

Hello Thanks for the feedback! Feedback is very important to us so it would be useful to know if there's anything specific we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Wouldn’t let me pay with credit card”

Helpful Report

(Forbidden Forest | 05.05.19 | Coaches) - Posted 6 years ago

Hi Francesca, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue using your credit card. Our customer support team can look into this for you, please either send an email to support@ticketarena.co.uk or give our office a call on 0113 350 4114. Thank you Ticket Arena

Posted 6 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews