Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

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Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ticketing system is a bit of a shambles, was on the ticket link for Elrow as soon as i had my release email (57 minutes before tickets went on sale). Elrow says its first come first serve and then Ticketarena put you into a queue at RANDOM to re-enter the site meaning i had to wait 5 minutes before getting on the site i was originally on for an hour. Ticketing system is a joke.”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on an earlier ticket release. This event was extremely popular meaning lots of customers were trying to purchase tickets at the same time. We're glad to see you were able to purchase tickets to the event. Please be assured we have tried to make our queue system as fair as possible to give everyone an equal chance of securing the tickets they desire. However, we'll be sure to pass your feedback on to our tech team for future events. Thank you Ticket Arena

Posted 6 years ago

“Website kept crashing and caused my laptop to shut down twice. Managed to get tickets in the end by refreshing the page”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're happy to hear you were able to secure tickets, this event was extremely popular and tickets were in high demand. We're sorry to hear you initially had an issue making your purchase. We carefully monitored the on sale this morning and no problems with the website were identified by our technical team. If you wouldn't mind sending us an email with some more detail about your experience, we will look into what went wrong. Our email is support@ticketarena.co.uk Thanks Ticket Arena

Posted 6 years ago

“Tickets were on fourth release within minutes, however after purchasing I found that Resident Adviser and Skiddle were still on third release for most of that day.”

Helpful Report

(Canal Mills Presents: Denis Sulta) - Posted 6 years ago

Thank you for taking the time to leave us a review. This event was extremely popular and tickets were in very high demand. We only have a certain allocation for each release and once we sell these we are required to move onto the next price tier. We are glad you were able to get tickets to the event and we hope you have a great time. Thank you again for your feedback Ticket Arena

Posted 6 years ago

“Website crashed and wouldn’t work on internet explorer so had to move to chrome which lost me my tickets. Really should mention this on your website as it only became an issue when I went to check out, tried it several time where as on chrome it worked straight away.”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We are very sorry you experienced an issue making your purchase. Our website should be compatible with Internet Explorer. Please could you let us know which version of the programme you were using and we will look into the issue as soon as possible. You can contact us by emailing support@ticketarena.co.uk Thanks again for your feedback Ticket Arena

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're very sorry to hear you experienced a problem with your purchase. Our website should be compatible with Internet Explorer so we will look into the issue you've raised straight away. To assist us, please could you let us know which version of Internet Explorer you were using? You can contact us by emailing support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Get all the way to purchase, turns out I’ve had an account years ago - then have to reset my password, whole ticket process took about 15 minutes and almost missed my reserved tickets”

Helpful Report

(Supercharged Presents Andy C) - Posted 6 years ago

Hi James, Thank you for taking the time to leave us a review. We're glad you were able to reset your password and complete your purchase. Other than this taking longer than you expected, if there is anything else we can improve on to make this a 5* review, we'd love to know. Otherwise, we'd like to assure you your comments have been taken on board and we hope you enjoy your gig! Thank you Ticket Arena

Posted 6 years ago

“Website does not work on Chrome or IE on Windows 10”

Helpful Report

(EGG LDN NYE: Charlotte De Witte, Luigi Madonna, Regal, Tobi Neumann, Manu Gonzalez, Luther Vine, Warboy And More...) - Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry to hear you have experienced issues, please do email us on support@ticketarena.co.uk and we would be happy to assist you.

Posted 6 years ago

“The app doesn’t work well and neither did the website, was an absolute pain using it and if another vendor was selling the tickets I would have gone to them instead unfortunately TA was the only place I could get them.”

Helpful Report

(Subdub - Iration Steppas, Jah Youth & King Alpha) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're really sorry to hear you had a bad experience purchasing tickets with us. Feedback is very important to us so it would be useful to know what we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Can’t add ticket to iPhone wallet, paper print out required”

Helpful Report

(New Years' Eve @ CODE) - Posted 6 years ago

Thank you for taking the time to leave us a review. I'm sorry you were unable to add your ticket to your iPhone Wallet. I can see you opted for a fast scan e-ticket. If you'd like to add the ticket to your wallet you just need to opt for a mobile ticket on your next purchase. We hope this helps! Thanks Ticket Arena

Posted 6 years ago

“Not clear about where to enter your email address. Disappointed about not being advised of fees up-front.”

Helpful Report

(Boreham Wood FC Vs Barnet FC Away Tickets) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Included in the booking fees are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. We work hard to keep our booking fees as reasonable as possible and we strive to be transparent about them at all times. Please do email support@ticketarena.co.uk if we can be of any further assistance.

Posted 6 years ago

“Is horrible the process to buy a ticket in the website, you can’t pay with Apple Pay and is necesary to register to but - ticket, i think that with an email is enogh”

Helpful Report

(REMEMBER THE LAST DANCE 31.12.2018 BCM PLANET DANCE) - Posted 6 years ago

Hi Jose, Thank you for taking the time to leave us a review. We're sorry to hear you had a bad experience. In regards to payment, you can now check out using Google or Apple Pay if you would prefer not to sign in through Facebook or email. If you need any help with this please email support@ticketarena.co.uk and we can assist you. Thank you Ticket Arena

Posted 6 years ago

“Not impressed, timer is set too short so you risk making errors. Cheeky additional charge for an e-scan ticket.”

Helpful Report

(Boreham Wood FC Vs Barnet FC Away Tickets) - Posted 6 years ago

Hello, Thank you for taking the time time to leave us a review. Tickets are reserved for ten minutes, after this they are made available again for other customers to purchase. We believe this is a fair system, however, we understand you may want more time to ensure your details are correct. You can update/check your details at any time under 'My Account' on the Ticket Arena website. We hope this helps! Ticket Arena

Posted 6 years ago

“Technically poor, tried to buy the ticket on my android phone. all fine until the end. Nowhere to pay. Spent ages messing about, ended up two phone calls later being told that the checkout tab doesn't appear on some phones. Eventually worked fine when I was able to use the desk top.”

Helpful Report

(Harrogate Town Vs York City – AWAY TICKETS ONLY) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue making your purchase on your mobile's web browser. Please note we do have a Ticket Arena app available on the Google Play store which makes purchasing on a mobile a lot easier! However, we're sorry to hear you had problems, please drop our support team an email on support@ticketarena.co.uk if you need any technical assistance. Thank you Ticket Arena

Posted 6 years ago

“Good”

Helpful Report

(CODE - Student Saturdays 7th Birthday) - Posted 6 years ago

Hi Hannah, Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Kept on saying I had a missing field but I didn’t”

Helpful Report

(In:Motion / Crack Magazine) - Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry to hear you had an issue while attempting to make a purchase. If you do have any issues in the future please do not hesitate to email us on support@ticketarena.co.uk and we would be more than happy to help.

Posted 6 years ago

“Slow service and it kept saying i couldn't complete purchase despite having filled out all details required”

Helpful Report

(Harrogate Town Vs Braintree) - Posted 6 years ago

Hello Liam, Thank you for taking the time to leave a review. I am sorry to hear you had an issue while attempting to make a purchase. If you do have any issues in the future please do not hesitate to email us on support@ticketarena.co.uk and we would be more than happy to help.

Posted 6 years ago

“Shame about the £0.35 charge for downloading E-Tickets. This should be free.”

Helpful Report

(Dusky Presents With Kornél Kovács, Matrixxman, Hammer & More) - Posted 6 years ago

Thank you for taking the time to leave us a review. Mobile tickets are automatically selected as we've found this is the most popular delivery method among our customers. We do add a 30p charge to cover our costs for providing ticket scanners, staff to handle entry at events, printing and designing of tickets, and more. Customers can also choose to have their tickets emailed free of charge if they prefer. If you have any other questions or concerns please feel free to get in touch with us by emailing support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Booking fee was excessive.”

Helpful Report

(Harry Potter Quiz) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. While we understand why they may be frustrating as a customer, booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Wanted to buy ticket without logging into account I forgot I had. Only discovered this when I entered my e-mail address. Had to request password reset and as it was close to timeout I had to begin the transaction again. I want the ability to use my e-mail address without logging into my account. I have already forgotten the new password I set a few days ago and may not use the site to buy another ticket for 6 months, a year or longer.”

Helpful Report

(SOUL NATION Presents TREVOR NELSON! THE CLASSICS CHRISTMAS PARTY) - Posted 6 years ago

Hi Edward, Thanks for taking the time to leave us a review. We've tried to make our check out process as simple as possible. In order to speed up the process, we ask you to sign in as this means your contact and billing details can be saved to your account. If you need any help resetting your password please do not hesitate to contact our Support Team by emailing support@ticketarena.co.uk. Thank you Ticket Arena

Posted 6 years ago

“Still waiting for email confirmation of tickets?”

Helpful Report

(Lost & Found 2019) - Posted 6 years ago

Hi Jason, Thank you for taking the time to leave us a review. We can see from our records your confirmation email has been sent to the email address registered against your order. Occasionally, your email provider may filter it into your junk or spam folder, so please double check these. If you are unsure about the email address you used, please get in contact with our customer support team by emailing support@ticketarena.co.uk and we can assist you. Thank you Ticket Arena

Posted 6 years ago

“easy to book tickets.although charges for booking of tickets and making them available to different platforms is bit too much.”

Helpful Report

(EGG LDN Pres: Disco Inferno - Day Of The Dead Special) - Posted 6 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews