Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

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Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Edge browser is not supported. I was only able to complete the purchase by using Chrome 2. Once you experience a payment issue, there is no one to communicate with. No phone number, no "chat with a rep" option, only an email that is not easily found”

Helpful Report

(DELTA SUMMIT 2018) - Posted 7 years ago

Hi Idan, Thank you for taking the time to leave us a review. We're sorry you had trouble using our site with Edge. Our website is compatible with all major web browsers including Edge, and our tech team are looking into your specific issue so we can improve your experience for future purchases. Ou customer support team are always happy to assist with any payment problems and they can be contacted by phone or live chat between 10am and 5pm GMT, Monday - Friday. For more information please see the Contact page on the Ticket Arena website: https://www.ticketarena.co.uk/help/customer-support Thank you, Ticket Arena

Posted 7 years ago

“Continual fees being added are unfair to the consumer”

Helpful Report

(Detonate Nottingham: Drum & Bass All Night) - Posted 7 years ago

Hi Jordan, Thank you for taking the time to leave us a review. If you made a ticket purchase with Ticket Arena, you will have been charged a single booking fee per ticket. We do not add any other admin or payment charges. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“I clicked the link the minute tickets were released waited in a queue only to be told that there was now nothing in my basket, I had to start the process again and ended up paying £12 more than other people who went on the link minutes after me, if a tier of tickets sells out you should automatically move to the next tier not have to go back and begin the process again”

Helpful Report

(Feel My Bicep) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you missed out on the tickets you wanted. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We will however take your feedback on board as we are always looking at ways to make our booking system easier and fairer for customers. Thank you again for your review. Ticket Arena

Posted 7 years ago

“Why is there a booking fee on Every ticket! I even have to print them out myself. Rip off fee.”

Helpful Report

(Sushi & Sake Festival Cashless Vouchers) - Posted 7 years ago

Hi Kevin, Thank you for taking the time to leave us a review. I can see you purchased a Cashless Voucher from us. We do not charge any booking or delivery fees for Pre Paid Vouchers, any fees can be viewed on your order confirmation email. If you made a ticket purchase with Ticket Arena, you will have been charged a single booking fee per ticket. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“Why make us pay a "Booking Fee" for each ticket rather than just one transaction? Could it be another case of "Rip-off Britain"?”

Helpful Report

(Harrogate Town Vs Barnet) - Posted 7 years ago

Hi Keith, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“all tickets are mixed up and cannot fins correct names and e tickets are wrong for summertdaze tonight”

Helpful Report

(Summer Daze Malta - Day 1 - (Martin Garrix & Rita Ora + Support)) - Posted 7 years ago

Hi Brian, Thank you for taking the time to leave us a review. I'm sorry to hear the name on your ticket was incorrect for the Summer Daze event. The name on your ticket is taken directly from your account, if you need to update this, please head to the My Account section of our website. Alternatively you can contact our Customer Support team who'll be happy to assist you. Thank you again for your review. Ticket Arena.

Posted 7 years ago

“whether it was ticket arena or egg london website, it took me a crazy amount of time to purchase the tickets. I couldn't log in, then I reset my password and my new password was sent as [password] so my account got blocked. when I managed to log in I couldn't find the event (so this is egg london's fault as they don't have it listed on their website). I'd go back and have tickets in the basket then it'd say I don't have anything in my basket. Also wish you could pay with paypal. Having said all that I can't remember having issues purchasing from ticketarena previously but this time, how the ticket sale was embedded in the website and the event made it very difficult to buy tickets.”

Helpful Report

(Fridays At EGG: Viper Recordings With Cyantific, The Upbeats, Dillinja, Culture Shock B2b 1991) - Posted 7 years ago

Thank you for taking the time to leave us a review. We are sorry that you experience difficulties with purchasing your recent order. We welcome all feedback as we strive to create the best user experience for our customers. If you have any future issues logging in please get in touch with our customer support team either on the phone or via email and we will help reset your password swiftly. Thank you, Ticket Arena

Posted 7 years ago

“Why is it so difficult to allow clients to purchase more than one ticket, ie a couple cannot get two tickets as the system does not allow it? For this reason I rated as I rated.”

Helpful Report

(Summer Daze Malta - Day 1 - (Martin Garrix & Rita Ora + Support)) - Posted 7 years ago

Hi Ray Thank you for your feedback. As a ticketing provider, we work to the instruction of the event organisers or the promoters. On occasion, ticket limits are put in place on events to ensure fair access to all who wish to attend. On this particular event, the ticket limit was set to 1. We apologise you found this frustrating, but we hope this clears the issue up for you. Many thanks Ticket Arena

Posted 7 years ago

“When you're booking a ticket, you want a site that works. When using latest firefox, I couldn't complete the booking (the proceed to payment button simply did nothing). I had to switch to Chrome and start again - not something you want to do when you're trying to secure tickets that are selling fast.”

Helpful Report

(Above & Beyond - Common Ground Album Tour, Bristol) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you experienced a problem checking out. We aim to make purchases quick and easy for customers, on any device or browser. We will take your specific feedback on board so we can continue to improve our service. Thank you Ticket Arena

Posted 7 years ago

“When filling the payment information online. You had zoom out to fill in the card details because it would not let you scroll down. Had to guess what information it was asking for.”

Helpful Report

(The Lincoln Freshers Wristband 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you had a few problems filling out your card details. We aim to make purchases quick and easy for customers, which is why we now have a more streamlined check out alongside our mobile app. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 7 years ago

“Very difficult to purchase on mobile for some reason; wouldn’t let me amend card details, then when I finally could, the page just went blank. Only persisted for so long coz I really wanted the tickets but it took me about 3 attempts”

Helpful Report

(Lemonade Re:Made - An Immersive Audio/Visual Experience) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry you experienced some difficulty completing your purchase. We aim to make purchases quick and easy for customers, which is why we now have a more streamlined checkout alongside our mobile app. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 7 years ago

“It worked but I resented having to pay a 33% booking fee.”

Helpful Report

(Mario Kart Tournament) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you are unhappy with our booking fee. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“I can never find the ticket at all please put it in a simpler place to find”

Helpful Report

(Subdub 20th Bday Pt 2 / Outlook Festival Launch Party / Deep Medi / Exit Records) - Posted 7 years ago

Thank you for taking the time to leave us a review.  I'm sorry you had trouble locating your ticket. We send e-tickets as an attachment to your order confirmation which is emailed to you straight after purchase. For future reference, if you're having trouble locating your ticket, we have a customer service team on hand, who can assist you. Alternatively, you can also view and print your tickets online by signing in to your Ticket Arena account. Thank you, Ticket Arena

Posted 7 years ago

“Lots of hussling, it's only difficult to purchase tickets if you don't have a creditcard. Becgause i couldn't arrange a creditcard on time i wasn't able to buy early bird tickets and had to pay the full price. Try and give at least another option then only creditcard. Paypal maybe?”

Helpful Report

(Hospitality In The Park 2018) - Posted 7 years ago

Thank you for taking the time to leave a review. We're sorry you were not able to pay using your preferred method. While Ticket Arena accept both debit and credit card payments we do not currently accept Paypal. We will however take your feedback on board when reviewing our payment methods in the future. Thank you Ticket Arena

Posted 7 years ago

“Badly laid out site with ambiguous wording. It call buying accommodation "buy your ticket" which is the same wording a separate payment for the dance event already paid for - confusing, we already have ur4 ticket for the event. Buying thee breakfasts for three night event, you have to buy ONE extra "ticket". But to buy extra breakfast for second person in the room for the same event, apparently you need to buy THREE more breakfast tickets, not ONE ticket for breakfast for 2nd person. Not logical. We mistakenly bought one ticket for extra breakfasts for 2nd person, so we now find we are two breakfasts short.”

Helpful Report

(Eagle Dance Fest Accommodation) - Posted 7 years ago

Thank you for taking the time to leave a review. We're sorry you found our website confusing. We are always looking into new ways to improve our customer's experience buying tickets and we will certainly take your feedback on board. If you are still confused about your purchases please do not hesitate to get in contact with our Support team who will be more than happy to help verify your purchases. Thank you Ticket Arena

Posted 7 years ago

“Although the ticket purchase process is quick and easy, I’m horrified at paying £4.85 per ticket for a booking fee! It’s disproportionate and appears to be just another revenue stream for the promoters and ticket sellers!”

Helpful Report

(Hospitality In The Park 2018) - Posted 7 years ago

Hello Ben, Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“Forgot my password, tried to get it reset, got sent a new password in my emails and the new password didn't work. This happened multiple times. Had to set up a new account to be able to buy my tickets.”

Helpful Report

(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We are sorry that you experienced issues with logging into your account with for recent order. Please note that requesting a new password multiple times will result in multiple new passwords being delivered. This can cause confusion as to which password is the most recent which could be why you experienced issues using it. If you have any similar issues in future, please do not hesitate to contact our Customer Service team on support@ticketarena.co.uk and we will endeavour to resolve any issues you may be experiencing. Thank you, Ticket Arena

Posted 7 years ago

“The event was good but getting the ticket took long as the website wasn’t working for me. Although I waited till last minute to buy a ticket it was overpriced at almost £25 and everyone else paid £5”

Helpful Report

(Fridays At Egg: Garage Special With DJ Luck & MC Neat Vs Artful Dodger) - Posted 7 years ago

Thank you for taking the time to leave us a review. For this event, you purchased the 4th release ticket type which was priced at £20. The 1st-3rd release ticket types were set at cheaper prices as these were released on earlier dates. In future, please keep up to date with ticket release dates on our website and social media platforms to avoid disappointment and sell out of the earlier ticket types. If you have any further questions on this, please do not hesitate to contact us on support@ticketarena.co.uk. Kind regards, Ticket Arena

Posted 7 years ago

“Maybe it was because it was the first time I had used Ticket Arena to buy Glasgow Speedway tickets but I found I could not easily buy tickets for two events at the same time , tickets for Edinburgh v Glasgow were being bought at the same time. I went along to Glasgow Speedway in person and the problem was sorted by a helpful young man .I think insufficient information was displayed on the website. I will, however , buy tickets this way again.!!”

Helpful Report

(Glasgow Tigers V Edinburgh Monarchs (First Leg)) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

“Couldn't see the text, it was in white! Had to highlight the entire form just to see what I needed to fill in etc”

Helpful Report

(Just Jack’s Summer Super-Slam!) - Posted 7 years ago

Hello Nikita, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. We can confirm that this has now been resolved and we apologise for any inconvenience you may have encountered. Kind regards, Ticket Arena

Posted 7 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews