Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

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Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure where my ticket is, have a receipt email but nothing else”

Helpful Report

(CRUCAST NEWCASTLE) - Posted 6 years ago

Thank you for taking the time to leave us a review. If you would like to email us on support@ticketarena.co.uk we would be happy to look into this issue for you. Thank you, Ticket Arena

Posted 6 years ago

“Not sure why I was charged £10 booking fee each ticket plus £2 for an e-ticket when it is all done electronically! No need for all of these hidden extras that always pop up 👎😔”

Helpful Report

(Lost & Found 2019 Pre Sale) - Posted 6 years ago

Hi Wendy, Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with our booking fee. We charge a single booking fee per ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Should have an app or a link to an app on the email sent. Also my tickets won't download on to apple wallet.”

Helpful Report

(In:Motion / FUSE 10th Anniversary) - Posted 6 years ago

Hi Emily, Thank you for taking the time to leave us a review. We're pleased to confirm we do have a Ticket Arena app available on the Apple Store and Google Play. However, we're sorry to hear you had an issue adding a ticket to your Apple Wallet. So we can help fix this and get it added for you, please drop our support team an email on support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Previously I have had very little trouble with using ticket arena. Using it today on my phone it took ~20mins to buy my ticket. I was thrown out of the transaction multiple times and information like sharing and liking the page for discounts was not remembered. Logging in to buy my ticket rather than signing in as a guest ended up being tricky and time consuming. I find it easier to use on my computer, would rate 5 stars other than this transaction.”

Helpful Report

(In:Motion / RUN) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry you experienced some difficulty completing your purchase. We aim to make purchases quick and easy for customers and we have now introduced payment through Apple and Android Pay allowing a much quicker checkout. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 6 years ago

“Interface is not user friendly. For example, sort country phone codes in some meaningful way.”

Helpful Report

(Exit Festival 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you didn't find our site to be user-friendly. Feedback is very important to us so we will certainly take your comments regarding phone codes on board. If there is anything else we can do to improve your experience please do not hesitate to get in touch via a private message or by contacting our Customer Support team on support@ticketarena.co.uk. Kind regards, Ticket Arena

Posted 6 years ago

“The system is ergonomic and I had no difficulty to book my ticket. However I encoutered a bug the first time, thus I had to go through the ordering process a second time. Perhaps it was only bad luck, but I can't rate better than 2 for this reason.”

Helpful Report

(Fridays At EGG: Lost Frequencies) - Posted 6 years ago

Hi Arthur, Thank you for taking the time to leave us a review. We're glad to hear you found our system easy to use and are grateful for your positive feedback. We're also sorry to hear you had an issue on our site. Feedback is very important to us so it would be useful to know some more specifics about the bug you encountered. We will then use this information to improve our service for future purchases. Kind regards, Ticket Arena

Posted 6 years ago

“Hidden £1 booking fee and 30p admin fee - should be more up front as this seems sneaky.”

Helpful Report

(Monday 29th October . Halloween House Of Horrors. Rescue Rooms) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with how we display our fees. We do display our booking fee and any delivery fees at check out to make sure customers are informed before making their purchase. If you have any suggestions on how we could make these clearer we'd be really grateful if you got in touch. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“While this time round i managed to get my purchase, on several occasions before I have not been able to purchase my ticket out of complications on login in, not having details remembered, having to make a new password that then not working... ect ect silly little things but things of which i have not had a problem with on other ticket providing companies.”

Helpful Report

(Sticky Feet 7th Birthday W/ My Nu Leng At Canal Mills) - Posted 6 years ago

Hi Amanda, Thank you for taking the time to leave us a review. We're sorry to hear you had difficulty signing in to your account. In this situation we advise using our Forgotten your Password? As long as you enter the same email you signed up with we will then send a link to create a new password. If you have any issues with this, please feel free to contact our customer support team by emailing support@ticketarena.co.uk or by using our live chat facility. Thank you Ticket Arena

Posted 6 years ago

“It’s difficult to use, can never find anything and bad that they want you to pay 30 p for some kinda e ticket”

Helpful Report

(4Play Thursday | £1000 Giveaway + 4Play Taste - 11th Oct) - Posted 6 years ago

Hi Georgia, Thank you for taking the time to leave us a review. The delivery fee covers more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“My card kept being declined - I'm still not entirely sure why, but I can only assume it was because it was American Express? I still can't find anything on the website that says which cards they do / do not accept though...”

Helpful Report

(Hospitality London: Christmas Special Pre Sale) - Posted 6 years ago

Thank you for taking the time to leave us a review. Unfortunately, we are unable to accept American Express at the moment, we're really sorry for any inconvenience this may cause you. We're currently in the process of getting our website updated to avoid any confusion in the future. Thank you again for your feedback! Ticket Arena

Posted 6 years ago

“The login system was broken as I had previously logged in with facebook. When clicking that option this time, nothing happened. Then when trying to create an email account it wouldn't allow me right at the very end as it said I had previously used FB. Excellent. After 2 password resets and spamming incorrect passwords to lock my account it finally let me use my email as a login. Maybe get your web dev to have a look at that. Also 50p charge for e-ticket? Don't be ticketmaster.”

Helpful Report

(Lakota's Haunted House // 50 Artists Across 6 Rooms Of Terror) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you had trouble signing in. Once you have registered using an email address unfortunately for security reasons, it is not possible to re-register using the same email. If you require any assistance with this, please do not hesitate to contact our Support Team by emailing support@ticketarena.co.uk Thank you, Ticket Arena

Posted 6 years ago

“Too much detail required. What is the point of me having to put my address when the ticket purchased was coming to me via e-mail. I am not very happy for someone else to hold my address especially when I will not be using this site again. Why could I just be a visitor?”

Helpful Report

(Boreham Wood FC Vs Leyton Orient Away Tickets) - Posted 6 years ago

Hi Keith Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. For example, we request your billing address as this is required to complete your card payment. If there was anything else you were unhappy to disclose please let us know and we will look into any specific concerns. Thank you again for your feedback. Ticket Arena

Posted 6 years ago

“The web site took me back about 5 years, had to register and mess around with passwords. And no paypal.”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

“All good apart from using royal mail to deliver tickets. These have to be signed for. If you are not in to receive them your screwed!”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

Hi Timothy, Thank you for taking the time to leave us a review. We send all our tickets via Royal Mail's recorded delivery service. This is to ensure they reach you securely and also means you can track their progress using the Royal Mail's track and trace service. If you miss your tickets they can be collected from your local delivery office or redelivery can be arranged to the same address. Thank you Ticket Arena

Posted 6 years ago

“Still waiting for rally tickets been told might be in post for saturday , 3 days before event starts, hope they turn up in time”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

Hi Adrian Thank you for your feedback. Our team are working on the final dispatch as we speak; unfortunately we have to work to set time frames for postage and the final postage date is tomorrow as agreed with the event organiser. If you have not received your tickets by Monday, please do not hesitate to contact us on the below and we will look into this for you. Email: support@ticketarena.co.uk Tel: 0113 350 4114 Opening Hours Monday - Friday: 10:00 - 17:00 Saturday: Email support Sunday: Closed Bank Holiday Opening Hours: 10:00 - 15:00 Many thanks Ticket Arena

Posted 6 years ago

“Not an easy website to use”

Helpful Report

(Student Saturdays) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 6 years ago

“Paying for delivery of an email ???? Otherwise sound”

Helpful Report

(Gin & Juice. Guess Who's Back? Mon 24th Sept) - Posted 6 years ago

Thank you for taking the time to leave a review. With regards to delivery fees, these cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“Booking via google chrome did not work, only managed by booking via mobile.”

Helpful Report

(Ziggy Summer Closing) - Posted 7 years ago

Hi Karl, Thank you for taking the time to leave us a review. We're sorry you had trouble using our site with Chrome. Our website is compatible with all major web browsers including Chrome on desktop and mobile. If you could provide some more details on which part of the booking process you had trouble with, we'll ask our tech team to look into it. Otherwise our customer support team are always happy to assist with any payment problems and they can be contacted by phone or live chat between 10am and 5pm GMT, Monday - Friday. For more information please see the Contact page on the Ticket Arena website: https://www.ticketarena.co.uk/help/customer-support Thank you, Ticket Arena

Posted 6 years ago

“your login/checkout system needs work, I struggled to check out under a new register. I entered all my details (inc credit card details), then right at the end of the process, your system said I was already registered and wiped the order. In the end, I found out it was because id used my facebook to log in on a previous event. If you had of made this cleared, or kept my details so I didn't have to re-enter them all, it would have been a much better checkout process.”

Helpful Report

(Crazy P (live)) - Posted 7 years ago

Hi Adam, Thank you for taking the time to leave us a review. We're sorry you had trouble using our site. Our tech team are looking into your specific issue so we can improve your experience for future purchases. Our customer support team are always happy to assist with any payment problems and they can be contacted by phone or live chat between 10am and 5pm GMT, Monday - Friday. For more information please see the Contact page on the Ticket Arena website: https://www.ticketarena.co.uk/help/customer-support Thank you, Ticket Arena

Posted 6 years ago

“Site slow to boot up. Causing me to think it did not work.”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear the site was slow to load on your device. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews