Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

Questions

Info

About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

Visit Website

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

Write Your review

Tell us how Ticket Arena made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I tried to pay for my ticket the page would reload to the same one instead of going to the next one and paying took me 20 minutes”

Helpful Report

(Hideout Festival 2018) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

“I ordered tickets off a website for the date that was 13th July, however, once I received confirmation of my order it advised the date I selected was different to the 13th.”

Helpful Report

(Cuckoo Land Pool Party With Sonny Fodera) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We have looked into this and can confirm that the website and booking process was not experiencing any errors at this time. On this occasion, we can see that you purchased for the event on 27th July which is why you did not receive tickets for 13th July. I can see that you have recently been in contact with our support team and successfully exchanged your tickets for the correct date. Please do not hesitate to contact our Support team in future if you have any queries. Kind regards, Ticket Arena

Posted 7 years ago

“Booking fee is excessive when I'm doing the booking”

Helpful Report

(Annie Mac Presents...Lost & Found 2018 Beach Party) - Posted 7 years ago

Thank you for taking the time to leave us a review. Our booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“difference between currencies for the same tickets is too damn high!”

Helpful Report

(Annie Mac Presents... Lost & Found Festival 2018) - Posted 7 years ago

Thank you for taking the time to leave a review. We give our customers the option to pay for tickets in a number of currencies. It appears you have opted to pay in Euros and as a result, you have been charged the exchange rates and fees. During checkout, we do confirm all of our prices and fees to ensure you are fully aware of these before confirming your purchase. However, we appreciate your feedback and we will look into other ways of making our prices clearer. Thank you Ticket Arena

Posted 7 years ago

“The booking fee is so expensive... almost 20€ is not a joke.”

Helpful Report

(Hospitality On The Beach Pre-sale) - Posted 7 years ago

Afternoon Jan-Olaf, Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“The system for buying tickets was not great. I was put in a queue exactly at 9am for a super early bird ticket which took forever, it eventually said that I had one in my basket and then the system crashed meaning that I was then only able to purchase a 1st release ticket. Obviously this is annoying as I had to pay more even though I was told I had a super early bird in my basket. This also happened to a couple of friends of mine who were only able to get 2nd release for the system to then tell them that 1st release tickets were still available”

Helpful Report

(The Garden Party Pt 1) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We apologise you were unable to purchase your desired ticket type on this occasion. Thank you, Ticket Arena

Posted 7 years ago

“It took countless times to figure out why wouldn't recognise my address, purely because needed to be lowercase. But wouldn't tell me what was wrong. Nearly gave up, the love of music took over. Maybe look at the format?”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know more about the issues you experienced. We are aware that email addresses are required to be in lower case, but this should not be an issue when entering your home address. Can you confirm which address you experienced difficulty with so we can investigate further? Many thanks, Ticket Arena

Posted 7 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews