Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“You site was always redirecting to the home page”

(Afro Nation Ghana 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Tickets are to expensive.”

Helpful Report

(Hospitality Returns To The Dock 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“The formatting was all off when using the app through the marble factory website. Had to highlight the text to be able to read it. Apart from that- quick and easy.”

Helpful Report

(GIVE A SH*T XMAS) - Posted 5 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 5 years ago

“Shouldn't be charging extra to save the environment!”

Helpful Report

(Perpetual: Âme, Gerd Janson, DJ Tennis & More) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“expensive difficult to use site”

Helpful Report

(GIVE A SH*T XMAS) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“incredibly complex if you are a first time user...….”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Found the sight not to bad to navigate but when it came to pay it was very difficult you were lucky, it took 4 goes and it worked I nearly gave up so you could have lost a sale. A pay pal option would have helped.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and we will certainly take this on board. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk. Thank you, Ticket Arena

Posted 5 years ago

“Why pay for a mobile ticket when you can show the regular ticket on your phone. Up selling at its finest”

Helpful Report

(Sciences Bar Crawl 2019 - Cardiff) - Posted 5 years ago

Thanks for taking the time to leave us a review. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Thank you, Ticket Arena

Posted 5 years ago

“Declined my card for no reason whatsoever. Said they accepted it on the website, even checked to see if I had it frozen and everything was fine on my end.”

Helpful Report

(In:Motion 2019 / RUN) - Posted 5 years ago

Thanks for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“I paid £0.35 without realising as this is the default for receiving your tickets and not the free option. I feel that this is cheating customers and you are hoping that customers like me forget to untick it. I feel saddened and upset not at the amount I have lost as it is menial amount but at the principle. I will now be so careful to make sure I am not clicking on things I don’t want but not happy with this service”

Helpful Report

(Motion 90s House Party Xmas Special!) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Scammed xoxoxoxo”

Helpful Report

(Wonderland 90p) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“The price at the webpage is not the same as the price that is drawn from the bank. checked with my booking and a lot of my friends bookings and it is the same. the price is much more higher drawn from the bank account than it says on the homepage with the actual currency rating”

Helpful Report

(Afro Nation Ghana 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with any issues you believe may have happened with your order, we will try our best to resolve this for you. Thank you, Ticket Arena

Posted 5 years ago

“It should be easier and faster to see tickets available of certain prices any day, as you have to stay clicking on day by day and doing many clics till you see what's available.”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and we will certainly take this on board as we look to continue selling towards the future. Thank you, Ticket Arena

Posted 5 years ago

“Why a booking fee & then extra to send tickets to a phone?”

Helpful Report

(Crystal Palace Fireworks Spectacular 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them Thanks, Ticket Arena

Posted 5 years ago

“I think it’s bad I had to pay £6 on one transaction to buy tickets, it should be a set amount for each transaction”

Helpful Report

(Bulloween 2019 - Part II - The Aftermath!) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“Process too long”

Helpful Report

(FARFETCHED Halloween) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“The user experience is quite horrible, way too many steps in purchase, no visibility what you are actually buying and the payment did not work the first time (even though completed before the timeout). I would recommend hiring an UX specialist.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and we will certainly take this on board as we look to the future. Thank you, Ticket Arena

Posted 5 years ago

“this review refer to the web site I have not reached to the team of customer service. found this platform not a user friendly to the over 60's , did not wanted to create an account for one off booking it was not giving the choice not to create an account.”

Helpful Report

(Salon VII - 7:15, 29th Oct, Secret Location - Kings Cross) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are so sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavor to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“It’s not easy”

Helpful Report

(Westfest 2019) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with your experience this time around. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Website kept crashing, took me several attempts to be able to purchase a locker. Very frustrating”

Helpful Report

(Westfest 2019 | Lockers) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

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