Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“due to the fact that by a mistake a pressed pay- monthly and i had to wait again in the queue and that's not fair”

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I made one mistake and you lot made me join the queue again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Said 1st release was sold out and we bought 2nd release and then it said after there are still 1st release tickets”

Helpful Report

(Afro Nation Portugal 2020 | Payment Plan) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“It kept on redirecting me to the queue when I was clicking on payment”

Helpful Report

(Afro Nation Portugal 2020 | Payment Plan) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I entered my payment details for a cheaper ticket but the processing went on for a very long time only to be kicked out of the queue leaving me only with the option to buy the more expensive tickets once I’d got back into the queue.”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I was waiting in que from just before 9:00 yet at 9:30 I was still waiting and when I tried to purchase tickets it would say it’s unavailable even after the original page said the ticket as available to add to basket by time it refreshes all the tickets are gone except the 200 pound ones I also think they shouldn’t have the page refresh depending on wether you wanted to look at instalment plans or pay out right because the same thing happens and then u technically don’t get first dibs on tickets”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I’m not sure if it’s isolated to the event or the website. However it kept crashing every time I tried to make payment (which caused me to loose out on early bird ticket which was £60 less than the ticket I ended up having to pay for)”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I went into my call contacts to obtain my number and when I went back to the booking screen i had lost my place and instead of paying 160 I had to pay 190”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“When I picked the option for payment plan it took me back in the que, this was too time sensitive and so I panicked and had to pay full price on a different screen I had the good foresight to open.. very disappointing as I’m not all the way prepared to pay full price right now”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“I had a chance to get cheaper tickets on my phone but the option to pay wasn't working (didnt allow me to click) therefore i had to pay for monthly for my tickets which is more expensive”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“Your system kept crashing making me lose my ticket”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“Admin fees on tickets are quite high in comparison to the price of the ticket and charged per ticket rather than transaction. The site recognised that I have signed up previously so when I went to log in with my account, it couldn't find me but this was still showing as an error even after I logged in (via Facebook, which would have been handy to know that's how I registered). I then had to start the whole process again (from the home page) in order to continue. Just farcical all round. Why do you have to register to buy a ticket? Other sites don't require it.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“laptop processing wasn’t responsive. Had to use my phone”

Helpful Report

(Afro Nation Ghana 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Had a bad experience. The fact that I have to click in to every date to get an overview of when there are tickets available is bad (there was events over a whole month). Also, I wasn't able to book the date I wanted as I couldn't leave one empty seat.”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“J'ai dû m'y reprendre à deux fois”

Helpful Report

(Japan Tours Festival 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Smooth smart”

Helpful Report

(Afro Nation Ghana 2019) - Posted 5 years ago

“The website is not full protected with HTTPS (I have Firefox errors)”

Helpful Report

(Exit Festival 2020 (20th Anniversary)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“i think the booking fee is too high - other clubs ie darlington don't charge a booking fee”

Helpful Report

(Harrogate Town Vs FC Halifax Town (HOME TICKETS)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“The website is slow, there is no good overview and the payment process takes long”

Helpful Report

(District • Hangar Day Party Ft Big Miz B2b Sally C) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Very easy to use but you don’t accept Amex which is a real shame”

Helpful Report

(RUN) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

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