Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Limited payment options and excessive booking fees in relation to the event price (45% extra in this case).”

(After Work Wednesdays - Bedroom Dance Party W/ Girl Gang Leeds) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“So many issues with this place when buying detonate Halloween tickets.”

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(Detonate Halloween Festival: Back From The Dead - Nottingham) - Posted 5 years ago

Thanks for taking the time to leave us a review. We're so sorry to hear you had issues when buying your tickets through us. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“A clumsy e-ticket site. PDF shows only 2 tickets although e-tickets show all 3. Clicking on Ticket Arena print Icon takes you to the advertising web page not print. Choosing tickets and price levels didn’t feel reassuring as to if you’d actually get what you ordered. Credit card payment Page stalled twice. All in all - not my favourite ticket purchasing site by a long way.”

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(Planet Circus - OMG!) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Page was glitchy”

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(Cirque Du Soul) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“My experience with booking tickets with Ticket Arena was rather harrowing. After having gone through the whole rigmarole of finding the seats and booking them, your site took the payment from my credit card but did not issue the tickets. It was only after looking up your telephone number and costing me an international call did the problem resolve itself. And that was thanks to Victoria, one of your support staff. I am of the opinion that I should be awarded compensation.”

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(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase, however we are happy to hear the matter has been resolved for you. We welcome all feedback as we strive to create the best user experience for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thank you, Ticket Arena

Posted 5 years ago

“Don’t think I’ve used you before. Slightly frustrating seeing the early bird prices and then how much more I had to buy my tickets for Also not sure how it can be justified to charge for an e-ticket....”

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(Oktoberfest Leeds 2019 Saturday Evening Session - Weekend 2) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. Early bird prices are cheaper in the price for those who purchase tickets far in advance. This is a practice that is used throughout the industry. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Kind regards, Ticket Arena

Posted 5 years ago

“Brought ticket though social media No confirmation email or order number.had to go though Customer service to get tickets after providing evidence from bank . Apart from that now got tickets Customer services was very fair So 2 stars for now!”

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(Holy Goof - Globes 2) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. We are glad that we managed to resolve your query. Thank you, Ticket Arena

Posted 5 years ago

“The website kept refreshing before pre-orders opened. It could've been a bit more user friendly and show a message instead of refreshing every 5 seconds and not letting me understand why. Furthermore, I did not remember I had previously logged in with Facebook, so creating an account showed that I already had one. I tried to reset the password and I never received any password reset emails until I noticed that I had to login with Facebook. Again, poor UX :(”

Helpful Report

(Detonate Halloween Festival: Back From The Dead - Nottingham) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Have been charged twice”

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(Detonate Halloween Festival - Rep Tickets) - Posted 5 years ago

Many thanks for taking the time to leave a review. We’re sorry to hear you may have been charged incorrectly. If you believe this is still the case and if you require any assistance with current or future purchases, please do not hesitate to contact our support inbox and we can look into cases like this for you - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“The time in which you have to complete transaction is not long enough. I tried to pay for 2 tickets and the transaction timed out and I was informed it was not successful but the money is still pending as paid from my card. The second time was I bought the tickets successfully but the money for that payment is also pending. I am concerned that the money will be taken for both the unsuccessful and the successful attempts at purchase.”

Helpful Report

(Elrow Returns To Malta - 14.09.19) - Posted 5 years ago

Many thanks for taking the time to leave a review. We’re sorry to hear you may have been charged incorrectly. If you believe this is still the case and if you require any assistance with current or future purchases, please do not hesitate to contact our support inbox and we can look into cases like this for you - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Slow and cumbersome. no need to charge for sending to a cell phone.”

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(Medcann World Forum Malta 2019) - Posted 5 years ago

Thanks for taking the time to leave us a review. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Kind regards, Ticket Arena

Posted 5 years ago

“I tried to get tickets on the website (wrgb2019.eventgenius.co.uk) twice, but to no avail. Despite being registered on the website. Thank goodness there was a telephone number I could use to get the tickets I wanted.”

Helpful Report

(2019 Wales Rally GB | Phone Bookings) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We're sorry to hear you had issues, however, we are glad you were able to purchase tickets using our phone service. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Website was very slow and I got sent to the home screen halfway through the registration process.”

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(Universe™ Presents Carl Cox & Fatboy Slim) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Managed but I nearly gave up. The process is too long and it blocked us twice when it was nearly concluded.”

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(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“No option to de-select the tick-box for signing up to the Ticket Arena mailing list when making a purchase. The tick-box was present but didn't work (on a 2018 iMac using Safari). This is very poor (and possibly illegal).”

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(Meute) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. Thank you, Ticket Arena

Posted 5 years ago

“Website slow and confusing have not retroactivity yet”

Helpful Report

(Harrogate Town Vs Chorley (AWAY TICKETS)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Best web side to buy tickets for event ever thanks”

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(Foreverland Bristol ∙ Psychedelic Carnival) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Booking fees are a joke!”

Helpful Report

(Hospitality In The Park 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“Refused entry on confirmation of bank details, wouldn’t process through, tried and reloaded the app/website 20 times gave up and did it on someone else’s phone”

Helpful Report

(CLUBLAND CLASSICS - THE NIGHT OF YOUR LIFE!! (CHE BAR 10TH BIRTHDAY)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you had an issue on your phone. We'd really appreciate some information on the issue/error you experienced. If you could send an email to support@ticketarena.co.uk we can look into what went wrong. In the meantime, we'd advice using the Ticket Arena app which you can find on the Apple app store! Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Very difficult web site to use”

Helpful Report

(2019 Wales Rally GB) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

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