Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“It was somewhat confusing as you cannot order tickets with different names in the same time.”

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(LIAM GALLAGHER - Live In Concert - 18.07.19) - Posted 6 years ago

“Only 1 tic x transaction. Slow system. Too cumbersome. Not user-friendly at all.”

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(BBC R2: 'Friday Night Is Music Night' Lights, Camera, Malta. - 17.07.19) - Posted 6 years ago

“Had to try several time to book two tickets - and had to book them seperately. If it was'nt for my resiliance and hard headness to attend the event I would have opted out.”

Helpful Report

(BBC R2: 'Friday Night Is Music Night' Lights, Camera, Malta. - 17.07.19) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It was long process of purchase and it got stuck at some point.”

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(BBC R2: 'Friday Night Is Music Night' Lights, Camera, Malta. - 17.07.19) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“The additional costs and fees added on top of the price of the ticket are beyond unreasonable. Adding 25% to the cost of a ticket for "transaction" and "processing" fees, which on the face of it are the same thing, is unfair and abuses the sellers position. Furthermore, charging the buyer a fee for an e-ticket is also ridiculous when there is no cost involved.”

Helpful Report

(Hospitality Park Warm Up @ Studio 338) - Posted 6 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Thanks, Ticket Arena

Posted 6 years ago

“Email ticket came through the day after the event, same with all my mates”

Helpful Report

(Union - Tuesday's At Home // 9th July) - Posted 6 years ago

Many thanks for taking time to leave a review. We're sorry to hear about what happened and for the inconvenience. If you were to contact support@ticketarena.co.uk we can certainly look into this further for you. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Website kept throwing me out. Page kept moving. Multiple times imputed info. Took me ages to complete. Very frustrating”

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(BOREHAM WOOD VS ARSENAL XI) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Too many steps to make a simple purchase”

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(Sunny Side Up // Summer Opening 2019) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“I tried to log in with the wrong password, so I requested to change my password, then they sent through my 'new password' which didn't work either! Did this twice. Finally managed to finish my booking with 30 seconds to spare by logging in with facebook”

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(El Dorado Festival 2019 - Food & Drink Vouchers) - Posted 6 years ago

“Went for payment plan options and it did not work took full amount not happy.”

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(Southport Weekender Festival 2019 Payment Plan Tickets) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear what happened with your purchase, and we will certainly look into this so that it doesn't happen to you, or any other customers in the future. Please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It took 7 hours to book a ticket! Once registered through FB couldn't register through email. Card payment just spun, never going through. Eventually paid through Chrome with Google Pay. Stressful!!!!”

Helpful Report

(Forbidden Forest | 07.09.19) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“i had troubles with payment by credit card - it asked me for confirmation code, which i received by text message, so i entered it and it wrote "Session expired", but the second credit card from different bank worked. so it will be some issue based on bank api”

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(Exit Festival 2019) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It is obvious that you make it difficult for people to find out how to get a refund. I had presumed there would be a link on original booking but no, in the hope that people will give up nether the less. It took me 15 minutes to sort that out.”

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(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in processing your refund request. Please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“The process is relatively simple and easy to use. However it is a little confusing how an electronic payment system can ‘sell out’ of an option?”

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(Clockstock - Vouchers) - Posted 6 years ago

“There was a default to 'Save my credit card details' which your system did not allow me to untick. I never want any system to save my card details so I not impressed that yours gave me no option in this regard.”

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(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in unselecting this option and we will certianly look into this so that it doesn't happen to you, or future customers. Please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“I couldn’t find the event I needed even though i had typed in what it was called!!!”

Helpful Report

(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“whole idea of purchasing vouchers b4 hand i.e registering with TA printing & taking to event, then loading on armband is way OTT whats wrong with buying at event by con tactless credit card.”

Helpful Report

(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. Prepaid vouchers are in place to make putting money on your wristband at the event itself quick and easy. You are of course able to use top up stations at the event instead. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Vouchers for purchases should not have a fee.”

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(Clockstock - Vouchers) - Posted 6 years ago

Thanks for taking the time to leave us a review. Just a note on these fees. These vary from event to event but they cover the cost of the hardware, operational costs, the cost of developing our e-ticket technology, providing ticket scanners at events and providing staff to manage entry. Kind regards, Ticket Arena

Posted 6 years ago

“I had to try and go till the end of the procedure many times before being able to get the tickets. Maybe there is something wrong in the Platform that could be improved? Thank u!”

Helpful Report

(LIAM GALLAGHER - Live In Concert - 18.07.19) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It was very easy and fast however I do not like the fact that you can book only 1 Ticket at a time -I cannot book for myself and at least one more person at the same time.”

Helpful Report

(Summer Daze Malta - Day 1- Paul Kalkbrenner, Green Velvet, Loco Dice, & More - 14.08.2019) - Posted 6 years ago

Ticket Arena Reviews