Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Bought cashless vouchers for Fatboy Slim but unable to add to wallet on Samsung S9. Doesn't explain that not compatible with android.”

Helpful Report

(Circus Presents Fatboy Slim Liverpool - Cashless Vouchers) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Problem with receiving the tickets by e mail”

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(L'Extraordinaire Chapiteau De Madame Loyal) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“I got sent the wrong tickets”

Helpful Report

(Oktoberfest Leeds 2019 Saturday Day Session - Weekend 2) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I put only email option ( the free one) and after the payment for the bingo ticket only it made me buy the 0.35 pound one.”

Helpful Report

(BINGO LINGO - Bristol Halloween Special) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Bloated piece of junk, overpriced and confusing”

Helpful Report

(UKF10 - London | 14.12.19) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“No answer to e-mails!”

Helpful Report

(2019 Wales Rally GB) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please make sure to contact our support inbox - support@ticketarena.co.uk as we will be able to assist. Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Great software, easy to use”

Helpful Report

(Westfest 2019) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“I'm still awaiting my refund !!! One week later”

Helpful Report

(FYB Cala Conta & Cala Bassa Beach Hopping Cruise - 5 Hours – Friday) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with your issue, please do not hesitate to contact our support inbox - support@ticketarena.co.uk as we will be able to assist and look into this further for you. Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Got charged twice for one booking”

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(In:Motion 2019 / Perpetual: Âme, Gerd Janson, DJ Tennis & More) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. However, we can see that this issue has been resolved through our email correspondence. Nonetheless, we welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Not easy to cancel I need to cancel due to transportation issues”

Helpful Report

(Craig David's TS5 Pool Party With Shy FX | Stamina MC | Patrick Nazemi | K1R3Y) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk we will be able to give you further explanation. Thank you, Ticket Arena

Posted 5 years ago

“Awful fees.”

Helpful Report

(Mella Dee Presents Warehouse Music - The Brickworks, Nottingham) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“Does not accept AMEX...”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Makes you sign up”

Helpful Report

(A.M.C - ENERGY TOUR Presented By SuperCharged - Pre-Sale) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Bs charges for what”

Helpful Report

(Crucast - Street Party - Birmingham) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“not easy if you have dyslexia”

Helpful Report

(Boreham Wood FC Vs Stockport County Away Tickets) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“muy complicado hacer la gestion”

Helpful Report

(The BPM Festival Portugal 2019) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We're sorry to hear you had diffucilties. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Probably the most frustrating, glitchy, slow and altogether annoying ticket site I have ever used. Get your IT heads together and improve...please!”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Your customer service is horribe, there’s not explanation on the site, it seems like deliberate plan to rip people off. 0/10 I will not recommend”

Helpful Report

(Afro Nation Ghana 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Mi experiencia ha sido realmente mala ya que al hacer el pago de los tickets no me indicó que el pago finalmente no se había realizado. Al no recibir ningún correo electrónico de confirmación supuse que algo había ido mal...Despyes de cuanto días me solucionaron la cuestión pero no pudiendo recuperar mi compra inicial y pagando más por el mismo Ticket...”

Helpful Report

(The BPM Festival Portugal 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“The process is a mess. Having bought the (£210) ticket and created an account i cannot access the tickets and the order ID isn’t recognised. Phone lines only open 10am to 5pm...only whist most people are at work then! Stressful as only a few days until festival. Not a fun experience.”

Helpful Report

(The BPM Festival Portugal 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. I can see that this issue has been discussed via our email support and advice has been given. If we can be of any further assistance, please feel free to reply to that thread. Thank you, Ticket Arena

Posted 6 years ago

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