Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“ERRONEOUS SYSTEM”

(Afro Nation Portugal 2020 | Payment Plan) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“The website crashed on me multiple times resulting me in having to pay more for tickets”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Website kept freezing and refreshing. My card details weren’t accepted by the website so I had to use credit card. And my ticket got booked by the wrong address”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thank you, Ticket Arena

Posted 5 years ago

“I was using my mobile phone but the site is extremely slow and it kept taking me back to the start of the que. I got into the que at 9:20 and complete my purchase 20 minutes later after refreshing the page several times”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thank you, Ticket Arena

Posted 5 years ago

“Website is too slow”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review. I am so so sorry to hear you felt this way. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Hi, Sadly the experience I just had to get my tickets was very frustrating. I was in queue to get the Afronation Tickets and when it was finally my turn to get my tickets I was kicked out and put back into the queue what make me lose my tickets and forced me to get the tickets at a way higher price than it was supposed to be. it would be nice if someone could contact me about this incident so that we can look for a solution together.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“One word : terrible.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are so sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“It’s so unfriendly to purchase tickets”

Helpful Report

(Afro Nation Ghana 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Hassle to book”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I spent 1 hour and almost 3 quaters trying to book online. it even brought me to tears i got so stressed. i was determined to get through it s i have no time to come to the office in Valetta. My mum arrives Saturday. Thankfully i managed after the very kind help of Brenden who was extremely patient with me. He very kindly talked me through the booking process after trying several times myself. The site wouldn't accept my email Gmail and it works perfectly well. then the adresse didnt match, i later realised u could manually put it in but it wasn't clear in the beginning. then the processing wouldnt process. eventually i logged in with f.b and change my debit card to viza just to see if it would work and finally it worked. the booking for me was extremely complicated and difficult. but i did it in the end. Thank God. i was on the phone a long time it must have cost a fair bit. nevermind.”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are also sorry that you weren't satisfied with the service from your recent purchase and very sorry to hear about your experience using our system. We are however glad you were able to resolve this issue. However, we welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I was unable to book a seat close to my relatives, I tried several times to no avail.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and I'm so sorry to hear you had issue booking seats close to your relatives. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Found it difficult to change the card details. Nearly gave up on the site but then it started working.”

Helpful Report

(Salon VIII - 7:15, 27th Nov, Secret Location - Notting Hill) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I ticked the box to say I did not wanyt to be contacted but ticketarena did so regardless.”

Helpful Report

(Harrogate Town Vs Chesterfield (AWAY TICKETS)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve this issue and any other concerns you have regarding our service. Thank you, Ticket Arena

Posted 5 years ago

“Very user friendly system!”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Unacceptably limited selection to payment methods, payment gate not recognising the postal code, page giving 404 error.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Huge booking fees. But easy to book.”

Helpful Report

(Hospitality On The Beach 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 5 years ago

“The payment option is one of many”

Helpful Report

(Afro Nation Ghana 2019 | Deposit Tickets Final Payments (USD)) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Follow up email saying I’ve not completed my purchase when I have”

Helpful Report

(Harrogate Town Vs Portsmouth FC - Home Supporters) - Posted 5 years ago

Many thanks for taking the time to write this review. We always strive for excellent customer service and we are sorry to hear about the events that followed your recent purchase. If you were to contact us on support@ticketarena and give us some more information on the matter, we will look to resolve this for you and future customers. Again, thank you for leaving us a review. Ticketarena

Posted 5 years ago

“I try to contact you by mail and by phone. It is impossible to join anyone.”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. We are able to be contacted on the email support@ticketarena.co.uk. Please do not hesitate to contatc us for assistance with any current or future purchases. Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“The process was efficient but in practice the prepaid drinks were extortionate. Costing GBP 2.00 every time the device was used, including to put credit onto the device, on top of the overpriced drinks. This means of selling drinks in a venue would factor in my choice not to attend the event at all.”

Helpful Report

(90's Fest Halloween 2019 - Drinks Vouchers) - Posted 5 years ago

Thank you for taking the time to leave us a review. Wristband activation fees are added to each wristband to cover the costs involved in providing our cashless service. We welcome all feedback as we strive to create the best user experience for our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk we’ll be happy to take any further feedback into consideration. Thanks, Ticket Arena

Posted 5 years ago

Ticket Arena Reviews