Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Buying a ticket from mobile wasn’t easy”

(Boreham Wood FC Vs Harrogate Town Away Tickets) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you had difficulties during your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Not an efficient booking process. The site didn't notify me that I already heald an account until the moment I wanted to pay, which meant having to start the process over again.”

Helpful Report

(COMEDY SESSIONS - Saturday 21st Dec) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thank you, Ticket Arena

Posted 5 years ago

“Can't change the name on the ticket I bought for a friend... you said it's well explicated in your website which is really not... no possibilities to change the name... so complicate to do it really ???? And beyond that, I ll receive the ticket only one week before the event ! Last time I order on your website sorry”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we do try to make this process as transparent as possible. Please do not hesitate to contact our support inbox - support@ticketarena.co.uk and we will be more than happy to discuss potential solutions. Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Poor layout and colour choice. Not sure why DOB is needed and the design for this was very poor. An overly complicated booking experience.”

Helpful Report

(Kneehigh's Ubu - Show 12) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers and to improve the overall service. Thank you, Ticket Arena

Posted 5 years ago

“Great easy to book”

Helpful Report

(Harrogate Town Vs Hartlepool United - Buildbase FA Trophy 1st Round (HOME TICKETS)) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Can not see my tickets”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“difficult to have date, seats available and to go back checking another date.”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“I feel like the wrist bands/tickets are a rip off with all the extra charges ticket arena charge you for. If you don't choose a mobile ticket it says you have to print it off, this is not true, I checked when I got my wrist band, the girls said they could have just scanned my phone. Lastly charging an admin fee for processing a refund. The event could still be run cashless, everyone has a contactless card these days. However, they have you over a barrel as they dictate what you have to do. Obviously not impressed as it's not cheap to go out raving. Sour taste when you know you are being ripped off!”

Helpful Report

(Realm X Solotoko Presents Gorgon City & Sonny Fodera - Cashless Vouchers) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Extremely unorganised company. I bought 2 tickets in November 2019 for Afro nation on a payment plan over 5 months. Total cost £427 Fees included: £1.25 - payment plan (Ticket plan- insurance) £3.50 email delivery of tickets The event was cancelled in 2020 instead of us getting our refund they just moved the tickets over to the following year. This was sly because in Ticket Arenas T&Cs before it stated clearly if the event was cancelled a refund would be given. I did call and email but I was told no refunds were being given. The Afro nation event was then cancelled again in 2021 however after this announcement a few months later a form went out to some people. I know others that said they didn’t receive it. The form was to either get a refund or go to the next date for the event in 2022. This form gave you a deadline for the options above. I chose a refund. I have now received my refund SEPT 2021. I only received partial though. Instead of £427-fees of £3.50 (emailed tickets) and £1.25 (payment plan) I only received £370. I have been trying to chase with emails and calls but there phone line has now been disconnected and my emails are getting auto response only. This has been a truly bad experience they kept the money for all that time and when they did give out refunds they only did a partial one plus absolutely no response in resolving this. I could never use the company again there customer service is shocking. ORDER NO: 9330647”

Helpful Report

Posted 5 years ago

“There was an tick box to whether I wanted you to save my card details and your website do not allow me to untick that box! Not happy at all about this, as I do not want my card details saved!”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Fee for an E-Ticket? Why?”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thanks for taking the time to leave us a review. Just a note on our delivery fees. These cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Kind regards, Ticket Arena

Posted 5 years ago

“It wasn't exactly ticket Arenas fault, but it took me two hours to make my ticket purchase and I got extremely stressed worrying that ticket prices would sell out. The Anti fraud pin code that is set up after you try to process the payment, caused me a lot of hassle! It is great that they have this protection in place, but perhaps an option to send the pin code through to your email as well as a phone number would help! The problem was my registered phone number was an old number and I could not receive the pin. I tried 3 different cards with the different banks and the same issue every time, plus I could not update my phone number through the bank at the time. I would recommend you encourage these banks or fraud protection services to make the payment process easier by allowing more then one option to receive the pin code. It was a real stress and headache and I almost considered not purchasing my ticket at all. In the end I had to ask someone else to purchase a ticket for me which is a horrible outcome.”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“I still cannot make out at what time the show actually starts!”

Helpful Report

(Cirque Du Soleil Presents Vitori (Matinee Show)) - Posted 5 years ago

Thanks for taking the time to leave us a review. For this event the doors open at 15:30, where the show actually starts at 16:30. Final entry will be 16:25 so make sure you're in before then! We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Took money from my account and set up 2 direct debits when I hadn’t even confirmed payment for these on the website when going through booking system. Was so difficult to get in contact with as you can only fill out a form online. Contacted by phone and by email, still no response and awaiting a refund”

Helpful Report

(Afro Nation Portugal 2020 | Payment Plan) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“Was promised tickets within 48hours. 4 days later I have not received them. There's no contact phone number.. Only an email address that has not responded to queries.”

Helpful Report

(Afro Nation Ghana 2019) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“Don't like that tickets are not transferable, terms and conditions of the refund guarantee are difficult to find, the FAQ page is not that helpful, and doesn't accept American Express.”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“No good didn’t work well”

Helpful Report

(Afro Nation Portugal 2020 | Payment Plan) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“Different price”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“I pressing payment plan but even after press that it still comes up with full payment and I have been paid full price when that’s not what I wanted!”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

“The Apple ID version should be automatic”

Helpful Report

(Afro Nation Portugal 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't happy with the service from your recent purchase. If you would like to take this further and feedback more information to us directly that would be great. You can contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced.

Posted 5 years ago

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