Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Couldn't do it on my phone. Could only complete the process through desktop”

(Lost & Found Festival 2020) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have. Thank you, Ticket Arena

Posted 5 years ago

“Unable to switch from paying plan to paying a full ticket which I purchased a minute prior to purchasing. Customer service agent was rude and misleading, gave information opposite to what is on policy. Would use a legit ticket agent next time or book direct with event.”

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Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox and we will endeavour to resolve any issues you may have - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Many of my friends couldnt access the website ! The instructions were not clear.”

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(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you and your friends were dissatisfied with our service. If any of you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Not able to get my refund back, it’s been 1 year and a half now, I finally got an advocate to sue ticketarena”

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(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

“Slow so slow”

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(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“I had tickets at just done 12 went through the process added card details. Took ages to go through then bounced me to home page. Called in after checking the site as you state may take a while for confirmation email. Called up a while later to be told you could see the request but no money taken. So I missed out on the early prices. Other websites ie. young Vic etc tell you that you’ve timed out of their system is slow. First and last time using you”

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(Southport Weekender Festival 2020 | Presale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“site bugg and fail a lot before payment”

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(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Haven’t received my ticket”

Helpful Report

(Southport Weekender Festival 2020 | Presale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Poor booking process, bad servor, bad account presentation. Will not recommand”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Tried to sign in with my email, it said incorrect password. Reset my password and still couldn't login. It isn't right that I had to sign in with Facebook to purchase my tickets”

Helpful Report

(Southport Weekender Festival 2020 | Presale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“It took ages and it kept crashing. You need to be able to handle larger groups.”

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(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers and we are sorry to hear you were dissatisfied with our service. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Maybe too many people trying to order at the same time!”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Pretty disappointed, I put in my address and an incorrect address was formatted.”

Helpful Report

(Afro Nation Portugal 2020 | Pre Sale) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“If i could put 0 i would! Absolutely terrible customer service. Section 18 of the checkout terms and conditions sent out at time of purchase clearly state that if the event is cancelled or rescheduled we will be offered a refund or entitled to attend the new event. Section 7 of the terms on the website clearly state that if you CANNOT attend the rescheduled event you WILL offer a refund for the full face value of the ticket.. yet you are still refusing to refund people for afronation. So much for a fair refund policy!! Not only in this ... under the consumer rights act 2015 schedule 2 Consumer contract terms which may be regarded as unfair... Part 1 section 19 a term may regarded as unfair if a term has the object or effect to transfer the the traders rights and obligations under the contract, where this may reduce guarantees for the consumer, without the consumers agreement. You have done this by saying the refund is down to the discretion of afronation.. the payment was made to ticketarena so surely my contract is with you?! This is absolutely crazy”

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Posted 5 years ago

“My ticket didn't arrive”

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(Wonderland 90p) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Ticketing system failed to process my initial credit card transaction then after that I was only able to pay for the 2nd tier price costing me an extra £15 for the 2 tickets”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Forbidden Forest - What a nightmare. Late receiving link on messenger. Multiple issues when going from order to payment, which eventually mean't re-entering from link. Got 2 tickets whilst a friend waited 20 minutes, and whilst doing so arranged someone else to try incase. Now as a group we have 6 tickets against the 4 needed and will need to resell.”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Payment portal failed twice, took 30mins of constant attempts to get tickets”

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(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

“Took me an hour. Entered my bank details in multiple times. The website kept crashing. Didnt feel secure.”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 5 years ago

“Website crashed many times, wouldn’t let me check out. Had to start que again 3 times”

Helpful Report

(5 Years Of The Forest | 09.05.20) - Posted 5 years ago

Thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 5 years ago

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