Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Took about 3-5 attempts to purchase tickets from the website not very at all.”

(2019 Wales Rally GB) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“Amount of fees getting ridiculous! Booking fee at £5 then “delivery” fees for e-tickets?”

Helpful Report

(Forbidden Forest | 07.09.19) - Posted 6 years ago

Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks, Ticket Arena

Posted 6 years ago

“It is okay”

Helpful Report

(Tranzmission Festival 2019 | Resident's Tickets) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“no barcode emai sent to me whats going on how do i get in”

Helpful Report

(Tranzmission Festival 2019) - Posted 6 years ago

Thanks for getting in touch and for taking the time to leave your feedback. Your order confirmation email and ticket are automatically sent to you using the email address provided when making your purchase. If you need any help with this in the future, please drop us an email to support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“It repeatedly refused my payment via Apple Pay, then refused it again when I tried to enter my card details. And then despite being told all my attempts had failed or not being able to progress past the “enter your details page” I checked my email and it had processed a payment.”

Helpful Report

(2019 Wales Rally GB) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve or prevent any future issues you may experience. Thank you, Ticket Arena

Posted 6 years ago

“Very little information provided, and price is not clear for the service offered.”

Helpful Report

(2019 Wales Rally GB) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“00000000000000”

Helpful Report

(The BPM Festival Portugal 2019 Payment Plan) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Very disappointed in the service Can’t get a refund because it has to come from the organiser. Been sending emails to your agents and replies come back with stupid questions like what’s my order number when I’ve already provided on several previous emails , just wasting time and not getting my query resolved Kind regards”

Helpful Report

(Let It Roll Opens The Portal | London 2019) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 6 years ago

Author didn't leave any comments.

Helpful Report

(GRINGOS Summer 2019 - Deborah De Luca - Week 12 - 25.08.2019) - Posted 6 years ago

Many thanks for taking the time to leave us a review. We’re always looking to improve the overall service for our customers. If you require any assistance with current or future purchases, please do not hesitate to contact our support inbox - support@ticketarena.co.uk Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Charges extra money for e-ticket.”

Helpful Report

(Freshers North Vs. Midlands Vs. South Bar Crawl) - Posted 6 years ago

Thanks for taking the time to leave us a review. Just a note on our delivery fees. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. Kind regards, Ticket Arena

Posted 6 years ago

“because the first payment amount for 2 was 43.20 euro and then the second payment for 2 came 43.54 euro”

Helpful Report

(GRINGOS Summer 2019 - Deborah De Luca - Week 12 - 25.08.2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“What a bunch of amateurs. I paid for a season ticket at my local football team and they didn't send it to me until 2 games into the season so I missed the first game of the season then they said it was my fault as they didn't have my address! shambles they did have my address as you need to fill all fields in when you purchase the ticket and it wont let pay if you haven't entered all the info required. I complained but they just mugged me off. don't use these people if you can help it. Micky mouse firm”

Helpful Report

(Boreham Wood FC 2019 Season Ticket) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“I was very unhappy that although there was an optional tick box to "save my card details" it was impossible to untick this box. I never store my card details on websites, and I was very close to not completing the purchase but I was buying important tickets for a special event for some one so I had no choice.”

Helpful Report

(Bingo Lingo - Bristol) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“My order wouldn’t go through, the site kept freezing and so it took 3 attempts before it went through. I was concerned my payment had been taken 3 times.”

Helpful Report

(Applebum Bottomless Brunch Pool Party With Tango | DJ Policy | Danny Beck) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“I didn’t receive an email confirmation.”

Helpful Report

(Afro Nation Ghana 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. If you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

“when it’s 2019 and the only pay-option is credit card. I’m not a credit card holder so you’re kind of blocking people out of it.”

Helpful Report

(Crucast - Indoor Festival - London) - Posted 6 years ago

Hi, i'm sorry to hear you had problems booking tickets. We accept debit cards also, so we're unsure as to why you couldn't purchase tickets. If you would further information please get in touch - support@ticketarena.co.uk

Posted 6 years ago

“My ticket isn’t loading so I can’t go to the festival”

Helpful Report

(Summer Daze Malta - Day 3 - David Guetta, James Arthur, Tyga, + More - 15.08.2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. I'm sorry to hear that you are having problems loading your ticket. If you could contact support@ticketarena.co.uk we'd be happy to assist you.

Posted 6 years ago

“It is not good”

Helpful Report

(Summer Daze Malta - Day 3 - David Guetta, James Arthur, Tyga, + More - 15.08.2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Doesn't tell you immediately that you cannot buy more than 1 ticket. Requires TOO MUCH extra information regarding personal details such as id no and profile picture if signing with fb. Very disappointed.”

Helpful Report

(Summer Daze Malta - Day 3 - David Guetta, James Arthur, Tyga, + More - 15.08.2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. If you need more help with your problem, someone would be happy to help if you contact support@ticketarena.co.uk. Thanks, Ticket Arena

Posted 6 years ago

“Very temperamental indeed. Did not give confidence whilst using the service.”

Helpful Report

(In:Motion 2019 / The Blast Autumn Carnival) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 6 years ago

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