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Ticketmaster Reviews

1.5 Rating 263 Reviews

12 %

of reviewers recommend Ticketmaster

Company Reviews

1.5

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible!!! On $120 tickets they charged me a roughly $30 fee.... I bought a few and now some of my friends can't go... so I went to sell them online they indicate they'll take roughly $30 from my proceeds if they sell (ticket prices have dropped significantly since presale)... I listed them anyway and was grumpy about it. NOW I look on the site and I see they're for sale at the price I offered PLUS fees. So they'll take $30 from the price I listed AND charge the buyer a THIRD $30 fee.... Freakin' $90 in service fees to buy and resell on $120 tickets. Absolutely criminal.”

Posted 2 years ago

“Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th. Total cost = $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticket—but that’s only my secondary complaint! After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me??? Talk about bait & switch! Talk about fraud & misrepresentation!! I immediately started calling TicketMaster &, in a nutshell, here’s what they said was the ONLY solution: The TM agents want me to go to the Apple Store and buy a $2100 gift card; call them back; and the agents can the exchange our tickets using the Apple card! WTF? Is this a joke? Since the tickets are already paid for—and, admittedly, they can exchange the tickets, then why must I go to the Apple store and buy a $2100 gift card? This morning, another TM agent called me to ask if I got the Apple gift card. I said, no, I can’t do the Apple gift card until they refund my money! Agent replies: it will take 7-10 days to get a refund! WTF??? Ticketmaster has intentionally defrauded me & mine. This is beyond outrageous! $2100 for 4 obstructed view seats without warning?? As I told the last agent who called, I am an attorney and i will file a lawsuit against TM on Monday morning. There is no way I am going to let this slide. All I want is an even exchange for decent seats…& without gift card!”

Posted 2 years ago

“Don't buy customer service awful. Changed my tickets to e tickets after paying for postage. Couldn't go to event & couldn't sell e tickets as on my phone.”

Posted 2 years ago

“I'm from Canada I'm from Canada, i bought for 3000$ canadien for US Open, covid-19 rules changed and now we can't go but I can't get a refund !!! Very awful service, i never get a human to talk to!! Refund my money!! I'm gonna make a stink cause that was my whole savings for my dream experience. But travel company stopped all trips to NY cause of needs for private clinic covid-19 tests that cost too much.”

Ticketmaster 1 star review on 26th August 2021

Posted 2 years ago

“Who agrees #ticketmaster is the worst customer service of any major company in the world? $75 service fee on 2 3days passes -- and over 7 weeks of trying I still haven't been able to connect with a live person. they have elimnated all support, and still expect fans to pay exorbitant fees, and they get away with it because they are a monopoly How much PPP did you losers get to fire your staff anyways? #F___ticketmaster”

Posted 2 years ago

“I would have given them zero stars, if the option existed. I had purchased 4 tickets for a basketball playoff game at the Statefarm Arena, Atlanta. I had to sell 2 tickets since my wife and my younger son had to drop out due to health reasons and therefore I listed those tickets on TicketMaster the afternoon of the game. When we went to the stadium we saw the 2 seats next to ours was occupied, when I contacted TicketMaster they mentioned that the ticket listing had expired and they had not sold the tickets and therefore they could not pay me for the tickets. The game was a basketball playoff game and the stadium was packed. There was no way anyone could have occupied or come to the stadium without a valid ticket purchase. Ticketmaster follows unethical business practices and cheat many. I am surprised that even though many have complained and given bad reviews, they still are in business and get exclusive rights to sell tickets for concerts, games, etc. I never want to deal with this horrible unethical company.”

Ticketmaster 1 star review on 31st July 2021

Posted 2 years ago

“THE WORST FOR CUSTOMER SERVICE - you can't speak to them, email them, live chat with them or contact them .... outside of their own very tight parameters - ok if you've got a question they want to answer - SO FRUSTRATING if you want to contact them for anything else - a total brick wall - would really think twice about using them again ....”

Posted 2 years ago

“Absolutely atrocious customer service. Chat and phone unavailable and they don't respond to email.”

Posted 3 years ago

“Absolutely no way to speak to anyone via phone or chat. It continually says not available. Emails not responded to either.”

Posted 3 years ago

“Ticketmaster is a terrible site that we are stuck with. Example: I waited for show to open got in real quick picked the seats I wanted even were checked green, but missed by a small amount to another person. What did ticketmaster do? offer me tickets all the way in the nosebleeds even though there we close seats. In short Ticketmaster tried to dump off bad seats to me as if I had no choice. I HATE!! this company and after a life long concert going habit, have decided that if the act I want to see is using Ticketmaster as their ticket source I just wont see them anymore.”

Posted 3 years ago

“What the Hell ! I want to book, I cant find the show I want, I cant get to speak to anyone ( apparently because they're so busy or so Ive been told the 5 times Ive tried today... ) This has to be the worst organisation Ive 'attempted' to dealt with. Are management awake ? Im disgusted and they should be embarrassed !”

Posted 3 years ago

“Horrible customer service. Can’t talk to anyone you have to do live chats and emails. Requested a refund since the concert has been moved not just once but twice another year later and possibly again in the future. It’s absolutely a nightmare to deal with and they should make things right for their customers since we are under unseen circumstances!”

Posted 3 years ago

“The worse service ever can't speak to anyone can't get refund even as the gig was cancelled such a poor company”

Posted 3 years ago

“Got a Ticketmaster gift card last year for £100 all concerts cancelled so could nt book anything 12 month later still in lockdown and gift card now expired and ticketmaster will not extend the cards life or offer any refund .another coronavirus scam i will n ever use ticketmaser or LIve nation again to purchase a ticket out of principal .and hope they suffer major loses themselves and go under due to coronavirus”

Posted 3 years ago

“Awful customer service. Called to add a carers ticket to my order, being trying for days on my lunchbreaks. They finally answered today, sniffed, and then hung up, great!!”

Posted 3 years ago

“They have such outrageous fee it’s disgusting !! Greedy people , artists should be sue !! And they have no respect for health privacy with their new announcement of the immunity passes ! Unreal, I thought that stuff was a conspiracy but nope !!!!!”

Posted 3 years ago

“Received a Ticketmaster Gift Card last Christmas but have been unable to use it due to the Covid-19 restrictions on venues. Their website says to contact them when a gift card is close expiring (after 12 months) and they may be able to extend. I have just spent two hours combing their website for a means of doing this. The Customer Service phone number has been shut down and their contact form is impossible to use for anything other than queries about ticket purchases. DO NOT Give Ticketmaster gift cards as presents! This company is taking advantage of the Covid-19 crisis to make a fortune on expired gift cards.”

Posted 3 years ago

“Been waiting over a month for the refund of tickets I purchased over a year ago. This company has poor customer service and is intentionally holding on to people’s money. I will never purchase anything again from fraudmaster and I hope a better company that puts customer service #1 comes along and takes all the business away from them.”

Ticketmaster 1 star review on 17th October 2020

Posted 3 years ago

“Absolute scam. Do not use this resale website. They’ll keep your money until AFTER the event. In my case 13 months and counting. Their reasons for keeping the money are spurious, in effect they’ve banked two lots of ticket money until October 2021.”

Posted 3 years ago

“Bought Metallica vip for a drive inn show there was no vip $100 scam”

Posted 3 years ago

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Ticketmaster is rated 1.5 based on 263 reviews