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TicketsToIndia Reviews

2.6 Rating 119 Reviews

39 %

of reviewers recommend TicketsToIndia

Company Reviews

2.6

Based on 119 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“====warning stay away with this company taking advantage in pandemic== flight was cancelled by airlines and this people charged me £79 to exchange date which was free from direct airline so if anyone face same issue dont call agent call direct air india and ask them to duplicate my ticket and you can change date free without any charges .this people doing day light robbery and taking advantage of people situation ,did already complain to aita / atol and opened dispute with bank so i can get my money which they took falsely and i will also send legal dispute from my legal team so i request who ever face this kind of issue please go to iata/atol website and make complain and for extra charges they took you can call direct bank ,this people always use trick when they need money they will ask for phone call but ask them to chat and then keep that chat as proof so you can complain about this company , i have alos upload chat proof ,when i asked some question they did not have properly answer .so i request do not book through this company booked with direct airindia”

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

Posted 3 years ago

“These comments are based upon my own TRUE PERSONAL EXPERIENCE and talking to other customers with recent dealings with TICKETS TO INDIA LTD They are the most disgusting low life company you will ever deal with. Their CEO is SURESH KUMAR a likely indian tycoon with his family involved in the business making monies from VULNERABLE people during this difficult covid times. They use alias ENGLISH NAMES to disguise their INDIA mentality and Customer service skills. Beware of a Mr NICK CLOUT this is an alias and likely to be called Scheming low life GUPTA. He is the person who will deal with your complaint in an aggressive unprofessional manner. Their antics include offering flights during a pandemic to INDIA when there are no planes allowed with certain carriers and then cancelling at last minute with prolonged refund times and CHARGING ADMIN FEES. Their iliterate INDIAN AGENT NAMED WITH FAKE ENGLISH NAMES then consider to overcharge and make you purchase a new ticket when you need to make changes to an already purchased AIR INDIA VBM ticket to make money. These people who head this organisation are making money and you should consider an alternative TRAVEL AGENCY which has MORAL and BASIC HUMANITY.”

Posted 3 years ago

““SCAM GOT EXPOSED” The worst service one can provide is tickets to india.just last week 4 of my tickets were cancelled by mr “AUSTIN” stating a remark that all 4 of us have had a medical emergency.i condemn this act by austin. Firstly - how can four alltogether have a medical emergency other than corona virus which we have been tested negative soon after your FALSE remarks. Secondly - how can you cancel the tickets without our consent. Thirdly - you have been avoiding to reply my emails and avoiding my calls soon after your scam got exposed. we have been cheated by tickets to india.for the past four years i have been booking tickets with them.But this year little did i know i would be scammed as i had to rebook the tickts which i had on may 6th flying back to heathrow.when AUSTIN demanded 1000 pounds with me for rebooking all the four tickets i avoided paying him and booking it in air india office instead, since i was told it was free of cost to rebook the ticket, since i had already paid in full for my existing ticket.after i had succesfully managed to rebook all four tickets for flight on 11th of may by air india office for free of cost.just to make the matters worse, on the next day mr AUSTIN had cancelled all the four booking stating that the passengers had a medical emergency.since i had refused to pay for rebooking the tickets.i neither spoke to AUSTIN nor any of the staff from tickets to india then how come AUSTIN cancelled my tickets with some baseless and false allegations?i tried getting in touch with him after this incident but he never showed up.this shows how coward,unfaithfull and false these people are.the false remarks is a proof that the company is to be blamed for this incident and i have all the proofs in print.”

Posted 2 years ago

“PLS AVOID BOOKING IF POSSIBLE ... They are money looters ... Sales people are liars... they get the refund from airlines, but does not pass to customer .... I don't know who is giving positive reviews .... I totally agree with one of the reviews where someone mentioned about fake positive reviews ...”

Posted 3 years ago

“The worst travel agency I have every used! STAY WELL CLEAR. They are fraud! Highly irresponsible. Zero customer service. I’m sure they have a very wrong understanding of customer service. First they canceled my flight without telling me and now charging me £150 for another flights.”

Posted 3 years ago

“Avoid buying airline tickets from this company. If you ever need to ask for refund, all you will get from them is lies and delays. My story. Bought a flight ticket from them in February to travel in March 2020 from London to Ahmedbad, India. EBP NO 631034. Flights were cancelled as india closed borders to international travellers due to Covid. I asked them for a refund to which they Lied to me that there is a cancellation charge of £200 by the airline. I called the airline (Air India) and was told that all tickets were fully refunded to the agents and there is no charge. But TTI agents kept on saying there is a charge. They said that the airline is offering free date change until 31/03/21 to all customers. I have got that in writing from their agent. So I went for the date change. I rescheduled the flight to 05/01/2021. However, they charged me £99 for extra fare. My flight on 05/01/21 was cancelled too by Air India. But Ticketstoindia never emailed or called me to inform me of this. When I found out about this, i called them to get refund. I was told they have got no advisory from the airline regarding my flight and I should call them back. So after several calls to their dreaded call centre, I was told to email their refund team. I emailed them on 14/12/20 to get refund. And again on 24/12/20. I got a response on 25/12/20 from Avna saying that they are still waiting for the advisory from the airline regarding the refund. I emailed again on 01/01/21 to chase the refund. So she emailed back on 02/01/21 to say that refunds can take upto 5 to 6 months and whether I would like to change the dates instead, free of charge. Same old trick. I refused to give in this time and asked for a refund. To which I was told that it will take 3-4 months to get the refund as the air india staff is furloughed at the moment. Another Lie. I contacted Air India directly and they confirmed its a lie. Refunds are getting processed as normal and even easier now. So what does this tells you?Ticketstoindia is lying regarding the refund. I asked my bank to get the charge back and to which Ticketstoindia agent Mr. Nick Cloute replied that the £99.00 will not be refunded as that was a date change fee charged by the airline. What a top class liar. I have it in writing from himself in March 2020 that the date change is free. Also, [Passenger-advisories-for-COVID-19-13-March-2020.pdf] on Air india website clearly states, there was no charge on date change and it was free. During this awful time, any reputable business should try and help their customer. But Tickets to india is taking advantage of the helplessness of their customers and charging them useless fee like £50 for processing refund. Who does that? The least you can do is give refunds to your customers without making money out of it. We are all going through tough times right now. Shame on you for charging us this useless fees for giving us our money back. You have lost my business forever. ------------------------------ Nick, You are a liar and I can prove that to you. The card company have sent me your reponse to them regarding the chargeback in which you LIED about the £99 charge. You wrote to them and told them that the £99.00 was a date change fee and it is non-refundable. Your words on a document signed by you. What do you call this, if not a lie? It was a fare difference amount and should be part of the refunded fare. But you sir, Lied in writing to my bank. Also, the refund processing fee that you charge £50. In what world can you justify that charge. Airline refunds to you our money free of charge. So how do you justify charging £50 to put that money back in my account? Can you clarify that please. Its a rip off charge. And you know it. Furthermore, what you called a courtesy to offer a date change is nothing but a scam of your company. You guys offer this so that you can charge Naive customer additional fare. All tickets which are cancelled by Air india are subjected to free change without any fare difference. Below document is the proof of that. So don't tell me that its a courtesy offered by you. Its offered by the airline to all of their customers. All Air India cutsomer should read the following pdf on Air india website. Just google the words and you will get the link of the pdf on their website. [Enhanced-offer-for-holding-tickets-dt-08DEC2020.pdf]”

Posted 3 years ago

“Extremely unprofessional company where everyone starting from ticketing, customer care and refund teams are rude and least bothered about customer services. I have raised my refund request with Avna from refund team 2 months back however am still awaiting response on my refund request. I will never come back to this company and will ensure that none of my friends and relatives ise their services.”

Posted 3 years ago

“Booked in Jan to travel in March from London to Delhi. Service whilst booking was ok, but went downhill significantly when covid-related restrictions hit in India. Phonecalls would not be answered, promised callbacks not made and I was even charged for a new ticket when no ticket was issued. Exercised my right to make a chargeback claim on return to London, the company did not substantively engage in the process and I won the claim. They're now taking me to court for their own incompetence and seeking recovery of the settlement made in my favour. I'll be defending it robustly, as I've gone completely by the book and it is the company that has been the major let down.”

Posted 3 years ago

“I had booked tickets from Heathrow to Koch for 22 Dec 2020. Due to new covid restrictions the place where i stay is put in Tier 4 due to which i am not allowed to travel abroad, not even to the Heathrow airport as per law. Reference No: Z7M4Q I called up the 'tickets to India' customer service and asked for advice. They said i can either cancel the ticket which would charge me 250 pounds or change the dates. that left me with no option other than changing the dates hoping it would do less burden to my pocket. But they say I need to pay 106 pounds extra to change my date to march. In fact the fare in March (was 426) was lower than what I had paid for the Dec 22 2020 flight (which was 466). I was unable to understand why this huge charge being imposed for a date change. Upon insisting the guy says he will contact the Air India people and call, me back in 4 hours. He calls me back saying that the date change can be made in a lower price. now he quotes 89 pounds (morning it was 106pounds). and that I need to book within an hour . Else 86 pounds penalty will be increased. I called them back in 20 minutes agreeing to change the date from December 22 to March 11 for a penalty of 89 pounds. Now this guy tells me that the penalty is 98 pounds and that the previous promise of 86 pounds is not recorded in their system. Every time when i call different person talks to me and i will have to explain the whole story again. they did not reveal their names even if we ask them. We have been their customer for the past four years. I had to cancel three tickets in June due to flight cancellation due to Covid. sill they charged 50 pounds per person though two of the tickets were booked in one shot(which is one admin effort) and I paid it thinking that they should not be at a loss. I am totally dejected by their service. I have been on call with them for may hours today. I am definitely going to ask my friends not to book the tickets through tickets to India website. Such a shameful act from them. I will definitely raise this complaint in various public forums”

Posted 3 years ago

“my flight was cancel by airline due to covid 19.Waiting for refund now ticketstoindia charge £50 pound as admin fees. airline gave them full refund even they want £50 i am requesting please don't book any flight with them we will together teach them a lesson. Good thing is i spoken to my bank they said you will get full refund. i made dispute claim against them. one of my friend he book in lyca fly and he got full refund from them. please stop buying ticket from ticketstoindia very bad customer service.”

Posted 3 years ago

“This travel agency is complete scam and full of fraudsters. Never trust these scammers what they say during ticket booking. One of their agent SOURAV had confirmed the tickets are fully Flexi and there will be no amend charges for 2 changes per ticket but only fare difference. Later when I asked to make changes the agent MANDEEP said there are amend charges for all the tickets with fare difference. When I said what I have been confirmed by Sourav before booking, he said he's on leave today but you will get refund if he's confirmed so. After making many calls and Mails there is no acknowledgement of refund which I have been promised. These scammers make you pay somehow and never admit their mistake and refund. This is complete breach of trust and unethical! I would suggest everyone based on my experience never ever book tickets with this fraud travel agency!”

Posted 6 months ago

“Worst companies ever to deal with... they are a team of scammers, liars, and fraud. Staff has no sense of dealing with customers. Legal action should be taken against them. Avoid booking from these scammers!”

Posted 7 months ago

“They are one of the worst companies I have ever dealt with - not just travel companies, but all round. Their customer service approach is to make customers feel as though they are in the wrong when customers ask questions or call to clarify anything. This has been my experience on so many occasions (I have not booked with them, but often manage my parents' bookings and also overhear how they speak to them). I cannot understand why their attitude has not changed over the years.”

Posted 10 months ago

“Thank you so much Manish for all help . Thank you so much for taking the time to assist me with obtaining an emergency flight at such short notice. Excellent customer service that met all my expectations. I Had a Great professional customer service. I’m glad I called tickets to India as I got good deal for my flights and excellent customer service. I’m looking forward to book my tickets again with your company later this year. I would definitely recommend to book with your company. Thank you so much for your unique customer help and amazing service. Thank you. Prisillajoy”

Posted 11 months ago

“Bad experience I booked two tickets for India together same day. The airline cancelled the flight. I confirmed with the airline about refund issued to TTI but I received refund for one ticket after 8 months and they deducted £15 from refund. After chasing up for second ticket refund, today (after 13 months), they have agreed to issue refund but again(£15) deduction will apply. Please Please DON'T FOOL YOURSELF TO BE THEIR CUSTOMER”

Posted 1 year ago

“This company is a scam I don’t know why Government doesn’t do anything against these kind of frauds. They should be penalised and banned from business forever. They should be behind bars otherwise they will start this loot again. They keep my money for an year and when I asked to use my voucher they exaggerated the ticket price to £250 more than online on every ticket. When I asked for my refund they’ve deducted £50 on each ticket. They are very rude on phone and doesn’t matter how hard you chase them they will never return your full money even after the £50 deduction. They lie that the airline didn’t refund you the full amount but actually they are the people who fill their pockets with our hard earned money. Stay away from these monsters.”

Posted 1 year ago

“Absolute filth of a company. Still not provided me refund for flight from over two years ago which I couldn't travel due to covid restrictions in place. Avoid at all cost. Pay more elsewhere!! No replies to emails and customer service is a myth. The general manager should be held accountable for this business. Why cant the authorities deal with a company like this??”

Posted 2 years ago

“One of the shittest travel agency in UK. I would suggest not to buy any tickets eventhough If it's cheaper. Staffs are so rude and unhelpful. No discipline or mannerism how to behave with customer. Liars,😠😠😠😠😠😠.”

Posted 2 years ago

“very rude sales agent so much attitude dont want call their customer service ever again”

Posted 2 years ago

“This is a worst worst travel agent. DO NOT buy tickets from them. My ticket got cancelled and airlines informed me that i will get a full refund on the ticket. I was literally on the phone every day to chase it up with the agent but no one was helpful. I contacted Airlines and they said refunded the money in two weeks. But when i called the agent they lied saying they dint receive the refund and they didnt bother to reply any emails or calls. whenever i ask they say in 10 days i should get a refund (that too they will deduct 250 pounds as cancellation fee). after 10 days they say the same thing. Its been a year and i am very frustated with the service and lies they tell to the customer.”

Posted 2 years ago

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TicketsToIndia is rated 2.6 based on 119 reviews