This is a worst worst travel agent. DO NOT buy tickets from them. My ticket got cancelled and airlines informed me that i will get a full refund on the ticket. I was literally on the phone every day to chase it up with the agent but no one was helpful. I contacted Airlines and they said refunded the money in two weeks. But when i called the agent they lied saying they dint receive the refund and they didnt bother to reply any emails or calls. whenever i ask they say in 10 days i should get a refund (that too they will deduct 250 pounds as cancellation fee). after 10 days they say the same thing. Its been a year and i am very frustated with the service and lies they tell to the customer.