I had booked tickets from Heathrow to Koch for 22 Dec 2020. Due to new covid restrictions the place where i stay is put in Tier 4 due to which i am not allowed to travel abroad, not even to the Heathrow airport as per law. Reference No: Z7M4Q I called up the 'tickets to India' customer service and asked for advice. They said i can either cancel the ticket which would charge me 250 pounds or change the dates. that left me with no option other than changing the dates hoping it would do less burden to my pocket. But they say I need to pay 106 pounds extra to change my date to march. In fact the fare in March (was 426) was lower than what I had paid for the Dec 22 2020 flight (which was 466). I was unable to understand why this huge charge being imposed for a date change. Upon insisting the guy says he will contact the Air India people and call, me back in 4 hours. He calls me back saying that the date change can be made in a lower price. now he quotes 89 pounds (morning it was 106pounds). and that I need to book within an hour . Else 86 pounds penalty will be increased. I called them back in 20 minutes agreeing to change the date from December 22 to March 11 for a penalty of 89 pounds. Now this guy tells me that the penalty is 98 pounds and that the previous promise of 86 pounds is not recorded in their system. Every time when i call different person talks to me and i will have to explain the whole story again. they did not reveal their names even if we ask them. We have been their customer for the past four years. I had to cancel three tickets in June due to flight cancellation due to Covid. sill they charged 50 pounds per person though two of the tickets were booked in one shot(which is one admin effort) and I paid it thinking that they should not be at a loss. I am totally dejected by their service. I have been on call with them for may hours today. I am definitely going to ask my friends not to book the tickets through tickets to India website. Such a shameful act from them. I will definitely raise this complaint in various public forums