“Fantastic choice of ties to suit young and old! I ordered three for my husband for choice but he has decided to keep all of them! The colours were true to the site and they are good quality. Better still, I hadn?t even realised there would be discount for buying three until I was at the checkout!”
“Lovely products. Had to return one of the ties (ordered one too many). My refund was for £20 and not £25 which was the cost of the tie. No idea why??”
Posted 5 months ago
Hi! Glad you liked the ties! When you purchased 5 ties you received a £5 discount for each tie thanks to our discount which always applies automatically when ordering 3 or more ties or bow ties. Thus you only paid £20 per tie and a total of £100 for all 5.
The returning address is actually a forwarding address that we have to facilitate/"cheapify" the returning process for our tieroom.co.uk-customers. The returns are then sent to our warehouse in Sweden every Thursday and we receive the returns on Friday or on Monday. So we're expecting UK returns tomorrow or Monday - hopefully your return will be in there. When did you send it?
Don't worry though, the same day that we receive them we will process your return.
If you have any further questions
, please contact our customer service directly: firstname.lastname@example.org