“HAVE BEEN VERY PLEASED WITH THE TOOLS I HAVE PURCHASED FROM TITAN, ALTHOUGH THE LAST TOOL I JUST ( DEBRIS TOOL ) THE STANDS (LEGS ) THAT HOLD THE TOOL UPRIGHT WHEN NOT IN USE DIDNT LAST VERY LONG. THEY ARE MUONTED TO THE OUTTER PART OF THE TOOL AND GOT BROKEN THE 1ST TIME IT WAS USED. IT CAME WITH NO INSTRUCTIONS , JUST THE LEGS AND A HARDWARE BAG SO I JUST ASSUMED HOW IT WAS SUPPOSE TO BE ASSEMBLED. I WOULD LOVE TO HAVE SOME CALL ME SOMETIMES TO DISCUSS THE LEGS AND MAYBE GET SOME REPLACEMENTS , THANKS KENNY 270-860-1317 ( CELL)”
“It was delivered looking like someone used it as a bowling ball. Every corner scraped up, major paint chipping. Did t realize that I had to purchase insurance to protect myself from this major damage.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for the damages. You can contact us at info@titanbrands.com if you require additional assistance.
“The attachment itself seems to be good quality. Apparently fedex wanted to test the strength of the unit because the packaging was destroyed when they left it. Worked as advertised, see how it holds up over the years.”
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