“Great design. Well constructed. Only issue I had was one of the welds on the fork didn't allow for it to slide it the spot. Easy enough to grind it down so it would slide.”
“At least so far, I’m very disappointed in the way this product is put together. The issue is getting the attachment on the tractor bucket is poorly designed and won’t stay on the tractor. It needs to be a larger piece of metal to really hold it in place.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The outside extension forks are about 2" out of alignment with the center two hollow channel fork sheaths. Center two sheaths angle upward instead of being level with two outside extended fork, so it will not go under the bundles of sheetrock without damaging the materials. Also, the sheath tapers to quickly instead of allowing our "measured fork width, height and depth" prior to ordering. Our smallest lift forks will only go 3/4 the way into the sheath and therefore we can not pin the attachment correctly behind our forks and the attachments slides off our forks when trying to back out from under the bundles. It isnt operating as it should and right now is a $2000 paperweight. How can we fix this? I've taken photos of whats explained, if you have a way to allow me to sent them to someone, I need too. -Mike Bailey”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Basicly, the Landscape Rake is 5-stars and yes if needed I'd buy another one. I reduced the rating by one star due to two issues. There's a manufacturing issue. The hole in the tine bar weldment and the mount frame are misaligned a bit. With brute force and a mallet, the locking pin can be installed. The biggest issue is the total lack of assembly guidance / documentation. It only takes an hour or two to assemble, but without any guidance, there was alot of assembly/disassembly. After the third or fourth try I was getting pretty fast.”
“Both the Safety Cage platform and the Economy Stump Bucket seem to be well made. I have not used them a whole lot yet, but so far, I don't see any problems with either.
I was very pleased with the shipment/delivery. It was delivered sooner than expected, and the driver was very helpful and knowledgeable.”
“The plate will fit some of my attachments, but not all of them. I have two different hay spears and the main spear hits the top bar. The bucket from my 522 loader will not fit. I can use it on my post hole digger and pallet forks.”
“Pallet frame and forks were NOT SHIPPED ON A PALLET. I wouldn't have cared about a couple scratches because it's a farm implement but the frame sufferred from EXTENSIVE paint damage in transit due to lack of proper packaging. Customer service takes 2-4 business days to respond to emails and after two weeks of back and forth I settled on a 10% refund because I was tired of dealing with their terrible customer service. They repeatedly denied shipping the items separately even though I have pictures of the three separate labels and tracking numbers. What a joke of a company.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed a partial refund to cover the scratches. You can contact us at info@titanbrands.com if you require additional assistance.
“I purchased the pallet fork frame and pallet forks, the frame arrived (all scratched down to the metal due to horrible packaging but whatever I don’t care) I go to mount the frame on my tractor and can’t close my quick attach pins. After looking I get out my tape measure and the tabs are off by 1/2 inch from one side to the other. I first send them a message with no response, called and waited 40 minutes then get to someone who directs me to the warranty department. Filed claim with pictures of tape measure showing bad craftsmanship. Get a response to send dimensions ok I guess my pictures with dimensions don’t work. Well here I sit ghosted and leaving this wonderful review.
THE CHEAP PRICES AREN'T WORTH IT BUY AMERICA MADE AND STEER CLEAR OF THIS OVERSEAS JUNK!
I am now cutting out a 1/2” from one side so I can actually use my product. I should have used my better judgment and bought from the dealer where I purchased my tractor.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I love the harrow although there were parts missing to put it together. My husband had to build a few parts to make it work. I wasnt willing to wait.”
Hello, we sincerely apologize for the missing parts in your order. Your feedback is invaluable and will help us improve our shipping procedures to ensure our warehouse team thoroughly inspects items before delivery. If possible, please send us a photo of the item you received along with the packaging, and we will do our best to resolve the issue. For further assistance, feel free to reach out to us at info@titanbrands.com.
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