“AT THE MOMENT NOT VERY SATISFIED, AM TRYING TO GET YOU ALL TO TAKE BACK THE ORIGINAL ORDER AND REPLACE IT WITH ONE THAT WILL ACTUALLY FIT MY TRACTOR. I HAVE EMAILED BACK AND FORTH BUT NO ONE WILL CALL ME BACK TO RECTIFY THE PROBLEM , THE LAST I HEARD YESTERDAY WAS SUPPOSED TO PAY FREIGHT BACK AND THEY WOULD LET ME REORDER AGAIAN. WHEN I ORDERED THIS UNIT , i CALLED IN AND TALKED TO ALEX, BECAUSE I PREFER TO TALK WITH PEOPLE NOT ORDER ON LINE . i TOLD HIM THAT I NEEDED THE GLOBAL FORKS TO FIT A JOHN DEERE H260 LOADER. THAT IS NOT WHAT I RECIEVED. I AM NOT HAPPY WITH THE WHOLE SITUATION AND WOULD LIKE SOME ONE TO TALK TO ME AND GET THIS SITUATION RECTIFIED 573-248-6455
IF THIS IS TAKEN CARE OF THE REVIEW WOULD LOOK ALOT DIFFERENT”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Hidden fees during checkout. Don't say it is free shipping then have a handling fee. Also, received an email saying it was out for delivery, only to receive it 4 days later. Happy with the attachment though. Versatile little attachment. Says for stumps and tree transplanting. Which I did get it to help with trees, but it scoops stones up really well.”
Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 2-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
“Really great working with you. The assembly instructions in software are better than paper. Only problem was I ordered the wrong wagon because I didn't see a listed size and should gave a 600 vice the 400.”
“POOR Product Quality Control. purchased a quick attach, 4000 lb, 48 inch pallet fork unit. Arrived in 2 or 3 separate shipments which wasn't an issue. The issue is the frame which holds the fork is welded WAY OFF from end to end allowing the left fork to literally fall of when raising the forks!! the right side is welded at 16 1/8 inch and the left is welded at 15 3/4, that's a difference of 3/8 inch!!! the top of the fork "lock" just slips off over the rail! I purchased this unit on 8/26/23 (today is 5/30/24) and have RARELY used them other than on a pallet with narrow fork openings a couple times! I guess my only advice is to be the quality control person yourself and inspect upon delivery because I sure missed it, was not noticeable until TODAY while trying to use with both forks all the way out.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“This is really not about the piece of equipment. But things that happened getting it here and getting it to function with our tractor. Several times it was listed for delivery but it wasn’t so I called customer service for the delivering co.as I had been staying home to receive it. The lady I spoke to was very helpful. She actually tried to called the terminal where it was coming out of once it would be delivered. She couldn’t get an answer so she said she Would make co bract and would call me back which she did. She gave me a delivery date and gave the driver my phone number so we would have ample time to get my guard dogs secured. Fortunately my husband was home when it came as I would not have been able to get it off the truck . The driver was very courteous and helped . For whatever reason the tail gate would not go to the ground making it much more difficult to retrieve it from the truck. Eventually my husband and the driver were able to secure it and get in our driveway. Probably due to the fact it weighed over 1000 pounds made what might have been simple a lot more aggravating in being able to move it. Will this deter us from buying from Titan No. this is the 2nd product we have bought in the past couple months . Josh has helped me both times and was very helpful in taking my order when my I couldn’t get it done on line”
“Ordered this off the Titan site. Received it two days later. I have used the heck out of this thing on stumps, roots, weeded areas and even dug a trench. I have a Kubota BX2380 and the tractor will break LONG before this attachment ever will! It's built really strong and it is by far the best attachment I've ever bought!”
“Owners manual should be furnished with shipment. Hard to set up while trying to view manual on a phone. Also would be helpful if manual included gear oil resevoir capacity.”
“I was not informed of shipping. No tracking. Surprise delivery.
The product is not as much a tree puller as it is a tree shear. It cuts the smaller trees off.
It does work, just not well enough to be used as I would like.”
Hi, we apologize for the lack of shipping information and the surprise delivery. The tracking number is being sent to the customer's email address. Kindly check your inbox, spam, and junk folder. We understand your disappointment with the product not meeting your expectations as a tree puller. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
English
