“Your John Deere hay spear I ordered does not work on skidsteer adapter. Yes, it works on the Tractor but I also need it to work on skid steer. Please advise. Thank you.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The attachment works great. The only thing I was disappointed in it says free shipping, but I had to pay $75 for transportation. Don’t know what the differences between shipping and transportation.”
Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.
“I’m giving a one star review because of how they package their stuff. Anything you order from this site comes almost out of the box or packaging because it’s destroyed. The quick hitches and forks I’ve ordered work fine but it would be nice if they didn’t come all scratched up all over from lousy packaging”
Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“Titan pallet forks were a perfect fit to my John Deere 3032e. The attachment arrived at home within four days of ordering! Thanks Titan Attachments for producing a great product!”
“Just got my aerator put together yesterday and plan to use for the first time this week. Very pleased with the quality of the quality and ease to set up.”
“My Titan finish mower arrived very well packaged. Installed it on my Kubota Bx 1870 and have mowed three times now. No problems. Titan is an excellent company to deal with. This is the fifth item I have ordered from them and they can't be beat. Customer service is A#1.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“I am pleased with the unit itself. The crating is not adequate. There are chips & scrapes in the paint. It was hard to uncrate, due to the bent metal.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
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