“Recently I made a purchase for a “scratch and dent” item with Titan. The Shipping folks said that it had been picked up, but UPS only indicated that a label had been made. I never received the item. I spoke with Jo Rollo to follow up. After another week, I spoke with Cassandra. In each conversation, first with Jo and then with Cassandra, they were very courteous and professional. Even when I was not on my best, they maintained their professionalism.
You have at least three very excellent employees who are capable, helpful, knowledgeable, and courteous all the while. The third person was Joshua who helped me with the initial order and then helped me again with a follow-on order for a new version of the item that I still wanted.
Please extend my thanks to Joshua, Jo, and Cassandra!”
“Everything I've purchased from Titan has been top quality and "as advertised," except for one PTO shaft that was shipped with heavy black paint fouling the release buttons on the couplers, and heavy black paint and some kind of fibrous material jammed into the couplings. It took a lot of effort to remove the paint and clean the splines in the couplings. Once that was done, it worked as described.”
“Welds were junk, I promise you these will break and I'll need to re weld them. 4 bolts holding tines on stripped as I tightened them. Bolts stripped before even compressing the lock washers. Holes to pin the arm in place didn't line up and will need to be bored out to allow this to function properly. Shipping crate was destroyed upon arrival, which I recognize isn't your fault,but shipping was a joke. Shipping was slow, stated it would show up on a certain day and then it woudln't.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I received my order ahead of schedule. The hay spear that I ordered came very well packaged and in perfect shape. I will definitely be purchasing from Titan again!!
Well done!!”
“We LOVE Titan products!! My husband has purchased several and they are all top notch quality, heavy duty and built to last!! Love, Love, Love them!! Recommend them to everyone!”
“I am pleased with the parts i ordered but am very disapointed with UPS about their service upon derivering the parts to me. It took over 9 days for them to complete delivering my order, if that is the way it is going to be, then i don't know if i want or will ever order anything from you again !!!”
“I ordered the SSQA pallet fork for my Branson Tractor and the bracket is not to spec so the lower pins don't allign with the holes. Poor quality control. I'm going to have a friend make some mods with his cutting torch.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Would suggest not purchasing from Titan!!! I have a flail mower that I got new from Titan. A hose went bad and they use an odd size that can’t be purchased anywhere. They said they would have some in stock soon. 8 months later and no hoses in stock and now a bearing for the rear roller. They don’t stock, nor do they have any idea when they will. That was my last purchase. Woodmaxx is my new go to company. I’ve shared my experiences with all my ranch groups”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our management specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“The pallet forks and frame are well constructed. A perfect match for my tractor. My order was easy and I was kept well informed. My delivery came in earlier then expected. Very pleased 😀”
“Never recieved the items I actually ordered. Had to wait on hold two different times for over an hour regarding the issue. To find out that you no longer make this item. If I wouldn't of called, I would of never of recieved my money back.”
Hi, we apologize for the inconvenience you experienced with your order. We're sorry that you didn't receive the items you ordered and had difficulty reaching us about the issue. We regret any frustration caused by the discontinuation of the item and appreciate your patience in receiving your refund. Please reach us at info@titanbrands.com if you require further assistance.
“First, let me say that the 175FLAIL seems to be performing well. The reason for the low rating is the way it was delivered. Most importantly, there was NO USER MANUAL! Hidden below the mower, where it could not be accessed without destroying the box it came in and physically moving the mower itself, was a QR code that would get you to a manual. Even then, the manual was labeled 155FLAIL rather than 175FLAIL, even though it covered 5 different models of flail mowers. It was shipped without gar oil. This fact was not mentioned in the manual on any of the pages dealing with use of the mower or adding/changing the gear oil. Nor was there any mention of how much oil was required (a useful thing to know when one goes to buy gear oil). In addition, I purchased this mower because I had earlier purchased a Titan quick hitch, which worked acceptably. The flail mower does not fit the quick hitch!”
Hi, thank you for sharing your experience. We apologize for the inconvenience with the delivery and missing user manual for your 175FLAIL mower. We're sorry for the confusion regarding the QR code and manual labeling, as well as the omission of gar oil information. Regarding compatibility with the Titan quick hitch, we regret any frustration caused. Our product support team is available to assist you further. You may call 888-410-1503 and press option 5 for Product Support. Your feedback is valuable, and we'll use it to improve. Please reach us at info@titanbrands.com if you require further assistance.
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