“For the price of an old set of forks it made sense to buy new ones. The quality seems very good. If the prices keep going like they are I can use them a couple of years and get my money back”
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.
“We used our debris forks for cleanup from tornados in Claremore Ok. A good and less expensive alternative to grapples. Worked great with our John Deere 1025”
“With in 15 minutes of moving some logs around welds came apart of the top guard. Extremely poor weld job. Looked like someone stuck bubble gum on it.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Product is great.
Shipped product was split 2 parts. One part came immediately and email just said the product is delivered, no indication that part 2 is back ordered. Found out about it being back ordered after a call a week later. Called after it was listed as available again online. They told me the still didn't have enough for the back orders. Finally it came and looks good.
Better/ clearer communication please. Thanks!”
Hi, we apologize for any inconvenience caused by the split shipment and lack of communication regarding the back-ordered item. We strive to improve our processes and appreciate your feedback. We are glad to know that you have received your order. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, all the items in the order have been delivered. If you have any concerns, please email us at info@titanbrands.com.
English
