“I have been looking for a set of forks for my John Deere 3038 for awhile now. My forks arrived on time and in good shape. A good value. I will be returning to TA for future puchases.”
“I rated your performance at 4 of 5 stars. Would have been 5 stars but for the shipping. My aerator received some damage in shipping due to forklift handling by the shipping company. The aerator in shipped inside a steel frame that does protect the aerator but not if handled improperly by sliding the forklift blades under the frame. All that is needed to prevent this is some bright lettering (red?) and some placard showing correct placement of forklift blades. Four of my spoons and one of the support legs were bent.”
“Top shelf all the way - items were exactly as ordered and arrived promptly - the forks have performed well and we're a great value in your scratch & dent catalog. Like I said - TOP SHELF !!”
“We did not get tracking information on the freight delivery just that it had shipped. Then the hay fork frame we ordered will not fit my skid steer, the cutouts for the locking pins are too far apart. The welds on the unit are like a trainee did them, not clean and smooth.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Build quality seems pretty good but absolutely no attempt to protect the frame during shipping has obviously resulted in many scratches and chips out of the paint, and we paid extra for the Orange to match our tractor! I'm aware that this is an attachment for doing work and will likely get scratches and such over the years, but ZERO attempt to wrap it with anything before shipping is absurd!”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“These are really great forks. They fit my Massey Ferguson GC1723EB perfectly and definitely will do everything my tractor will do. I've actually had a couple of opportunities to use the receiver to mount a ball and move a couple of trailers and it's so easy and fast I don't even bother putting on a draw bar anymore. Definitely a great purchase.”
“Lied about how it would be delivered. You said ups or FedEx not a semi with a 48ft trailer. Had to make arrangements to get a trailer and meet a semi driver in town. Not happy. And stop sending 100’s of emails and texts”
Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.
“Still waiting for answers. My product was not properly wrapped for shipment. It was missing powder coat paint on numerous areas not protected. I sent photos of damage. No one has contacted me since I filed a clajm.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement order for you. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if parts of your order are correct. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Heavy well made and works great for my intended requirement to transport large refuse/trash container from house up to gate for weekly pickup also works to move utility trailer as needed.”
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