Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“ordered a 3pt disc bedder. frame arrived intact. no bolts or hardware to put it together. box was damaged and clearly repackaged. suspect hardware lost in transport when box damaged. either way it sits in barn while waiting for parts”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Id love to give it 5 stars, built very strong but lacks the most simple detail of hole locations to be folded up when not in use. Beef design, terrible execution. Price is great, Shipping was fast but lack of instructions and terrible pin/ hole layout. Gonna need to modify it to fold it up like it should.”
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“Nice attachment. Wish paper manuals still came with products. Got and finish okay, could us bushings to take up a little play. Works well at ground level. Not as well 6" off ground.
Delivery was fast and package very well. Overall very happy”
“Purchased 36” pallet forks for my Kubota tractor. Online experience was great. Pallet frame shipped first arriving 3-4 days after ordering, followed by forks next day. Very pleased with entire process and product.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Bolts that attach plow are about 1/2 inch to long. I used 4 washers nut and 1 under bolt head to make it right. Box is not strong enough to ship it in.”
“I had my other review screened by Titan. Overall, titan inserts extra charges in their transactions where they can. Free shipping had an additional $75 and I had to buy shipment insurance for $68 Incase something happened to my grapple during transit or else, I would have no claim.
Today, the FedEx driver arrived and wasn’t able to unload the new grapple. Apparently, it was too heavy for him to get it on the lift. I had to pay more out of pocket to have a nearby tractor repair location use a forklift to remove it. I called Customer Service and Ms. Joe was nice, but didn’t take responsibility for anything.
Shop elsewhere!”
Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
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