“The frame and forks were all very good quality, and welds looked good but that's where the good ends. I purchased the route insurance, and when I received my order the frame was badly damaged, literally looked like it was drug behind the truck, and only one fork arrived after being lost in the mail for 10 days, the other fork never showed. Route was easy to deal with and I opted to have another one sent, that one also showed up damaged and now route won't respond to me. I've used titan attachments in the past but I won't be buying from them or their brand ever again.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and informed you that Route has issued a refund for the order. You can contact us at info@titanbrands.com if you require additional assistance.
“I just received a partial order and it's been over a week since I reported it. Right now I'm not very happy. Maybe after receiving the full order I might re review it.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the order was delivered on 07/03/2024, and if you have any concerns, please email us at info@titanbrands.com.
“Instructions would be awesome, along with a clip, pin or retainer for the other end. I welded the hooks on and found the top of the forks need some support or the rod would slide back off the hooks… instructions that both top and bottom of the forks need supported by the bucket..vs just the bottom. The top support of the forks hold the rod from sliding back on the hooks.”
“My order has not been completed. I am waiting for the second pallet fork to be delivered. The first ONE arrived a couple of days after ordering, with a notation on the label "1 of 2". The stabilizer bar arrived a couple of days later. I called Titan Customer Service, was told something about "the shipping label barcode* was missing(?). Still waiting for SECOND fork. The pieces that I got appear to be great equipment.”
Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
“The forks bent the first time i used them. I was picking up branches and limbs, and when I unloaded the debris, I noticed two of the times were bent.
I realize these are inexpensive and you get what you pay for, so probably my fault for not buying a better grade produce”
“The ballast box is nice overall, but be aware that it will not be perfect. Mine arrived with the packaging pretty beat up and torn. Paint was worn off in several places where the cardboard rubbed against the metal. Even in places that were wrapped the paint was worn off. One of the support arms was slightly bent which appears to have been caused when it was welded. I was able to connect it to my tractor without any issues. I grabbed a can of John Deere green spray paint to touch up the areas where the paint rubbed off. To my surprise the ballast box is a different shade of green, so the touch up looked horrible. I then painted the rest, no big deal. Overall it is built heavy enough for my needs. I filled it with solid concrete blocks and sand.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
“Skid Steer trailer mover was received in two days and built heavy! Excellent for moving trailers and hay equipment around on the farm in tight storage sheds that are less than ideal to be done on the back of a tractor or truck.”
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