“Arrived safely in good order. Shipper was friendly. Was able to remove stump bucket with my pallet forks without incident. Would purchase from your company again.”
“I received the blade and it requires quite a bit of assembly. If I had realized this, I would not have ordered it. There was no notificaition that it shipped and no tracking provided. It was dropped off in our driveway while we were away.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Attachment I ordered worked exactaly how it was advertised. Catalog was a little vague as to exactly what or how it fit but all worked out in the end”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the second shipment was delivered on 07/16/2024, If you have any concerns, please email us at info@titanbrands.com.
“The website and Attachements are great. The customer service is not quite there. When my attachement showed up it was missing the 2 very inexpensive pins that were clearly shown in the pictures. When I called about the issue the agent did not speak english very well and did not know the product very well. when I asked about the missing pins, that were lost in transit. I know this because the bag that contains the pins was still attached to the attachemt frame. The agent tried to tell me I had not ordered the fork pins. I wanted the frame retention pins. Talk about lost in translation.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and confirmed that the pin is not included. You can contact us at info@titanbrands.com if you require additional assistance.
“Product very well made...was a little worried when I tried to call and place an order and could not speak with anyone about unit...but I placed order on line and it was seemless...thankyou”
“The stump bucket arrived in perfect condition even though the metal palet it was on was bent significantly. The stump bucket is working well to remove Amure Maple and smaller Ash tree stumps.”
“Attachment is great. The freight delivery service was great. But they were not able to deliver because of the size of the trucks they have and I had to go to them to pick up. I would recommend more info of delivery be gotten on the front end.”
Hello! We apologize sincerely for any inconvenience you've experienced with us. SAIA handles shipping for this order, and unfortunately, we cannot directly influence their delivery service. Freight orders are designated for curbside delivery, while ground orders should be delivered to your door. If SAIA deviates from these instructions, we recommend contacting SAIA's customer service to file a complaint. For further assistance, please contact us at info@titanbrands.com.
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