Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“I got my bucket teeth with wrong bolts after I had informed titan about complaints from previous customers about receiving wrong bolts and then I was sent wrong bolts again for second time still waiting on correct bolts to come very poor service I live in Tn and am disappointed with Titan a Tn company”
Hello, please accept our sincere apologies for sending you the wrong bolts. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
“Quick delivery, frame is very well built. Main spear is questionable to be rated at 3,000 lbs. I should have upgraded to 4,500 lbs on the main spear. Frame was delivered completely open, unboxed and missing one of the lower lift stepped pins.”
Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please send us a photo of the packaging to assist you further. You may reach us at info@titanbrands.com if you require further assistance.
“You better be ready to recieve your product because shipping is super fast i got my economy grapple for my 2022 JD 4044M in 3 days, 3 states away, this is the single best investment ive made for my tractor they should come with them, not sure who all makes a electric 3rd member kit for my tractor but i used a Summit kit which paired perfectly to my new grapple, its very heavy duty compared to my 45 horse tractor i do not regret not getting the heavier one at all as mine latched on to and grabbed the biggest possible chunk of stump my tractor could possibley handle which is why im not upset the grapple doesnt open up slighty more than it doest but if it did that would be the only thing i could ask for”
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