Hello, please accept our sincere apologies if the pins you received were damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please send us a copy of the receipt for the part purchase, and we will proceed with reimbursing you for it. Please reach us at info@titanbrands.com if you require further assistance.
“The unit was good. It would have been nice if you would have included the instruction for assembling the aerator. I tore all the cardboard apart to make sure i didn't miss place it.”
“Your team of experts said this would fit the make and model of my tractor,wrong. It not only didn’t fit but it took me several emails and phone calls to get someone to send me the bill of lading so the trucking company could pick it up and return it. I just hope and pray that I get a full refund because of your mistake. I don’t know how many times I emailed and called to get the bill of lading sent out. The trucking company said you should know that. They had to make two trips out here to pick it up. Your customer service definitely needs some help”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.
“I can’t comment on the product because the shipping department is abysmal. Product shipped missing a major assembly item in the crate. Replacement part was packed on a Friday but didn’t ship out until Tuesday afternoon. Maybe I’ll get to use my mower before summer is over.
Just got the missing wheel frame and shipping screwed up again. Only one frame instead of two.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 07/22/2024. If you have any concerns, please email us at info@titanbrands.com.
“I ordered the attachment pallet forks in the attachment for the hay spear. I received the hay spear with stabilizing bars, but not the attachment portion. I called to rectify the situation when I saw what they were sending me. I spoke to three different people and it wasn’t resolved. I understand. I have the universal attachment where I can change the forks and the hay spear. I’ve had four back surgeries, three neck surgeries and I’m unable to lift that every day. That is the reason I needed the full attachment. Everything I ordered works great.”
“I am highly impressed with this. Im a expeineced fabricatorr and I figured the I would most likely have to add some gussets etc to stiffen this thing. No Need . Nice heavy construction.Sold design Ive only used a few time so far but I cna see this will be great for years to go. Good job!”
“Titan debri forks were delivered without any problem. Installed them immediately and have used them every day since. I struggled with the decision to get a grapple but I am pretty much a minimalist and did not really want to deal with the 3rd function install and overall cost. I am thrilled with them ! I no longer have to get on and off my JD790 continuously. Happy customer. 🙂”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I did not like the fact that I wasn’t told my order was going to delivered separately. I called FedEx thinking they didn’t deliver the whole product making me look like an idiot. More communication would be helpful to avoid clogging up your phone lines asking where the other half of my package was. Your employee I spoke to when I called was amazing. Their customer service was at the top of the game. I still wish I didn’t have to call in to find out information about my order.”
Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“My 20 Ton log splitter arrived last week with blunt-force damage to the motor and a missing wheel bearing so we can't attached one of the wheels. The machine is unusable. After multiple calls and emails to Titan product support, we have no feedback or plan from Titan about what the company is going to do to make the machine work. If I don't hear an acceptable plan by this afternoon, I will contact my credit card provider to stop or recover the payment and tell Titan it's their responsibility to come pick up the broken piece of junk.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
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