“Received the last fork and the locking pin was missing. I called and they supposedly sent me the pin, when package arrived it was only the hardware NO PIN!! So here we go again trying to get the pin sent to me. I sent pics and haven’t heard back from anyone.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
“The forks came in a very thin cardboard which doesn't protect the paint at all. I had to paint the corners of the SSQA part of the forks because there was no cardboard left from shipping. Nice forks for the money though. The SSQA came on a Friday and the forks themselves came on the following Monday, not a big deal. I would give it 5 stars if it had better shipping protection.”
“I bought a pallet fork for my John Deere loader. My loader uses the Pen and hook system. The left pen came out and bent the pen. I requested a replacement since it was still under warranty. They expected me to fine someone to repair it. My repair bill was $185. They offered me less than $80. I called to discuss this with them and they refused to talk with me. They said the would only communicate with me by email. Cheaply made products and do not honor warranty. BUYER BEWARE!”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Received a Titan finish mower (John Deere green) with casters that would not fit the unit due to poor machining of the wheel arms. Titan could only offer replacement wheel arms (color black) and a refund of $80. I now gave a green mower with black wheel arms plus $80. Is this a good customer response? You be the judge.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Titan gets 5 Stars which I rarely award. Ordering, processing and delivery time were very good and within reasonable time. The product quality was outstanding. Thanks Titan for exceeding my expectations!”
“The 6ft tilling disc works great. I only found 2 issues (one could be blamed on shipping companies, but the other would be factory assembly). Two of the grease fitting needed to be replaced (one had the tip sheered off and the other was gouged so the grease gun wouldn't properly connect); this seemed like a shipping company error. The other was that all 4 of the double locknuts on the ends of the disc shafts were loose (almost hand tight); tightening those weren't mentioned in the assembly manual so I'm glad I checked before use. Other than those minor issues I'm very happy with my Titan Attachements purchase. :-)”
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