Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 07/30/2024. If you have any concerns, please email us at info@titanbrands.com.
Hi. We're truly sorry to hear about your experience. Your feedback is important to us, and we'll use it to improve our services moving forward. Please reach us at info@titanbrands.com if you require further assistance.
“We order a post hole auger and before I finalize my order I decide to call and verify my order through on of titan agents , I didn’t want to get it wrong. The agent confirmed my order as being correct. Well it wasn’t? Not really sure what happened but I did my due diligence to make sure and it still was wrong. So anyone out there if you can help us get this returned and refunded properly, I would well appreciate it. Thank you”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
“When they delivered my order it was placed 1/4 of a mile from my residence on the main road. I was not informed that the delivery was made. A neighbor came to my residence at 8:30 pm asking if that delivery was mine. Because of that, I will not purchase anything online from Titan Attachments.”
Hello! We apologize sincerely for your recent experience with us. While SAIA is our designated shipper for this order, we do not have direct control over their delivery service. Typically, freight orders are intended for curbside delivery. If SAIA did not adhere to this instruction, we recommend contacting SAIA's customer service directly to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.
“Great product, shipper had lost part of the order. Called customer service and they got it taken care of right away- best customer service I've seen in a long time”
Hi. We apologize for the inconvenience. Upon investigation, we found that the product was returned to us due to an incorrect address. We regret any confusion this may have caused. Rest assured, one of our customer support representatives has already assisted you with processing a refund for the order. Please reach us at info@titanbrands.com if you require further assistance.
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