“It has been 3 weeks since my item was supposed to be delivered and I am still waiting. My tools are my livelihood. I purchased a product from you so that I could expand my offerings. Once the item was lost I would have expected a company as big as yours to provide a replacement. Instead I've been told to just wait weeks. If I didn't need the attachment, I would not have ordered it. Good customer service would have issued me a refund or a replacement part after the first week it easy missing.”
Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“My forks arrived sooner than I expected and fit my tractor exactly as they were said to. I couldn’t be happier with Titan and “made in America “ is IMPORTANT to me. Thanks”
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.
“Product is great! Might consider including an extra pin as only two were included so unless you have an extra one it’s a trip to the ace hardware. For a $2 pin, just include it.”
“The bucket forks attachment works great, heavy duty and well made. The only issue I had and not really Titan Equipment fault but the box it came in was so torn up, I was glad the paperwork and the two clamp bolts were shrink wrap to the frame of the forks or else they would’ve been lost . It is quite heavy, so I’m sure that that box gets tossed around dropped and everything else by the shippers .”
“Looks to be well built and protected in the all steel crate. Would have given the experience so far a 5 star rating 1) had it not taken almost 2 months for it to arrive and 2) be able to transport the crate with 4 foot long forks by relocating the bottom crate supports.”
“I’m not really happy with Titan attachments right now. First of all it arrived and the crate was demolished. I ended up getting a scratch and dent unit even though that’s not what I ordered. Second of all, there’s a big decal on the crate that says made in China. I did not know I was buying a Chinese product because it’s not labeled anywhere on your website. I do not typically buy Chinese products. I thought I was purchasing a product made in Tennessee like some of the other titan products I have purchased in the last two years. Lastly the unit automatically to one side when I lift it up. This is not how this unit should be. The hydraulic unit should keep the more deck in place when you lift the three-point hitch and not slide all the way to one side automatically.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
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