Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and saw that our support representative, Dominique, attempted to contact you but was unable to reach you. She has left a voicemail, so please check it at your earliest convenience. You can contact us at info@titanbrands.com if you require additional assistance.
“I have spent TONS of money with this company and I will NEVER order from them again. I ordered a skeleton grapple and the way they made it, the grapple when completely open would smash my connections on my Kubota 75-3. I told them.the problem and they refused to fix it or replace the grapple without charging me 20%.
Based off of their customer service.....I am DONE with this company!!”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies for any delivery issues. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
“The heavy duty stump bucket works great on my JD Compact tractor. I put it to work and cleared an area of small trees and brush the first day! I am 73 years old and have operated heavy equipment for 50 years, so I think my experience helped also! Great equipment!!”
“The guys at the order desk definitely knew their inventory and were extremely helpful during the order process. I am very satisfied with the quality of the fork unit I purchased.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“Love the new boom attachment for my fork lift. Very well built, quality is totally there! Exactly what I needed, and shipping was quick. Would order again when needed for another add on.”
“The fork lift is amazing. Very well built, easy to operate and fits perfectly in my John Deere tractor. It is disappointing that I was offer a 10% discount but, for some reason, i couldn’t use it for this specific item.”
“The website and ordering process was good. I found some of the information I needed on line, but not enough to answer all my questions. I called the Titan number and asked for help to get more information, but it appears the person I reached only had access to the same info that was on line. I like a lot of technical detail (things like steel grade, thickness, pulling strength, etc.) but could not find it. My suggestion is to include as much technical info as possible for each product so that customers can make more informed decisions.”
“Horrible, terrible customer service. Ordered a piece of equipment their website said was compatible with their quick attach frames. When it arrived with was very clearly NOT compatible with the Titan cat II quick attach I had. I returned the item right away and they received it on the 16th of July. Today is August 7th and I've still NOT seen a refund of my $2,958.13 and it is impossible to reach anyone beyond a basic customer service person. They keep telling me the issue is "being has been escalated and being worked by out internal team" and still nothing happens. They promise a supervisor will call me back by they NEVER do.
I will never, ever buy as much as a bolt from this outfit and strongly encourage anyone else to run far away from them if you are even thinking of buying some of their products.
DO NOT BUY FROM THEM!”
Hi. we sincerely apologize if the item you purchased did not meet your expectations. We take great pride in offering high-quality products. I have reviewed your account and see that you have already spoken with one of our escalation team specialists, who assisted you with your concern and confirmed that a refund has been issued. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.
“The belts didn’t fit. End up ordering off of amazon and got right ones in 2 days. You delayed the shipment by over 30 days. Never notified me of change from ordering. very disappointed with your customer service.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Great table to use when under a hoist. I would have given 5 stars but packaging was not very good. I had to straighten 3 corners that were bent from carrier poor handling. Very handy adjustable height table.”
“Great customer service! Even though the first fork attachment frame had QC issues, Christen was fast, efficient and friendly at correcting the problem. Second frame I received had no issues and was delivered quickly. Return of the faulted frame was no problem. Couldn't ask for better customer care.”
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