“I made a purchase and there was a problem with the shipping and the condition of the product when I received it, but Tristan made it right and resolved the problem to my satisfaction. I'm happy with the product I purchased from Titan.”
“Sent the wrong quick connect again after talking to Christen in e mail then talking to Josh on the phone to order If you look at her email plainly says I need a male and I even sent pictures and they sent a female and of the wrong type”
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Everything was delivered as expected and the order was completed the only issue is I couldn’t get everything I wanted to complete the repairs on my fronthoe attachment hopefully the parts will be available soon”
“Overall, very satisfied. Shipping crate was damaged upon arrival - bottom was broken. Also, hydraulic piston was installed backwards - made it very confussing to assemble correctly…and, owners manual/assembly instructions were for a different model.”
“Good explanation of product, easy checkout process, and received the product (set of forks) within a week.
I've already told a few friends about your site.”
“The order process was OK, but I had to search to find how to order "Standard" shipping instead of "Economy" - I needed the equipment on time, and wanted a shorter delivery schedule. Even though I paid extra for the Standard shipping, there were several frustrating delays in delivery. But, it got here barely in time for me to use it, and in good condition, in spite of a delay due to shipping damage (mostly packaging and minor cosmetic damage).”
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