“How can a company sell a new product with out all of the parts? I e-mailed your warranty department and was told that they would send out the part...well they did not, they sent a bag of bolts to try and make me happy? I then called the help line and the response i received stated " I wanted to offer you the option to purchase these locally and we will refund you upon receiving a photo of the receipt" This is a bolt with wings on it to make it easier for tightening and loosing, not something you find at a hardware store. I fine this totally unacceptable..... why cant you make the part and send it to me,,,,,BAD CUSTOMER SERVICE....”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“The 66” rock grapple is a breast! Very well made and works great. The grapple was delivered in an angle iron frame pallet very well protected. Federal Express provided fast delivery right to my driveway. Very pleased with this purchase.”
“Pictures shows that it is made in America (decal)
Mine had nothing on it looks to be China😞
One of the stable forks holder is welded at an angle (crooked) hope it can stab the bale
Please put in description of all products where it’s made that ito me is very important”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Was fast pain free shipping, product was as advertised seems very well built kind of wish I would of bought it 5 years ago would have saved allot of burnt fuel”
“Thevl spade arrived a few days after ordering. Easy to install. It works fews on our tractor bucket. We were able to dig 25 holes fior hazelnut bareroot trees in less than hour it sure beats hand digging in clay soil that is loaded with plenty of rocks below the surface. Great price wen on sale.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
“Arrived as promised time wised but package was a wreck. Could use a can of touch up paint so it at least looks like a new attachment. Nothing functional wrong, just cosmetic.”
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