Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“It was on backorder for way too long! I had to rent a brush hog to mow I've ordered your 72 Finnish mower and your ,3 point backhoe I'm hoping in the future part will be available. I trust your brand they're well built!!”
“Sales rep was knowledgeable and easy to talk with. After ordering the product, I was kept informed every step of the way. The product arrived in a timely manner and was exactly as described. Very satisfied with the product and all interactions with Titan.”
“Hello Titan visitors, I know this is about Titan attachments, but first I have to rave about Titan Mowers, bought a Kioti sub compact with loader and a Titan 5' finish mower, after mowing my 8 + acer horse pastures for 20 years with 2500.00 to 5000.00 dears,cubs,huskas,and do not remember belly mowers and god knows how many belts, blades, and hubs, batterys, spent more than 20,000.00 .after 6 years this year a new battery, and the first new blades, I have wanted new blades for a year and looking local, I could find bear can blades, made who knows with what metal, went on line and found Titan, OMG great price free shipping and fast 4 day delivery, when the box arrived, I could not belive the weight I would guessed it cost more to ship that fast than the cost of blades, speaking of blades, put them on and went mowing, was amased the cut, my sharpen skills are poor, and can not find people here on the Eastern Shore of Maryland to sharpen, a while back I paid 25.00 for sharpening, now I will just buy new from Titan once a year, and after years of mowing, the Titan Blades are the BEST hands down, and can take's a licken and keeps cutting, Glad I found then for fall, I will beat the blades to death this fall and spring I will get new ones and update you other users. Go TITAN ! Billy”
“Would have given #5 rating had it not been for FedEx losing part of My shipment fiasco !. Totally disgraceful and very very unprofessional ,as per their response and handling of the matter .”
“Horrible customer service, complete lack of communication. Has now sent me two different tractor attachments that showed up unboxed and completely destroyed due to a lack of packaging.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“I could have had instructions on the drive shaft about the chains n shear pin😊. After three days and many stumps!! The grinder is still working and does the job 👍”
“Don't use fedex to ship. I had to do all kinds of calling and running around to get the complete order. It came 3 different ways and I had to track trace and retrieve my order. It was a hassle. But I finally got everything.. other then that. Im happy with the product.”
“I received part of my order and that was good. Now I have been calling over and over for the status of the second half of my order. The last three times I have called they apologize and tell me they are going to check on it and call me back… then no one calls back so I call again 1-3 days later, same routine. So frustrating. The first two items I received seem to be working well so far.”
Hi. We apologize for the inconvenience you experienced with the shipping process. We appreciate you bringing this to our attention, and we’re glad to hear that you’re satisfied with the product itself.
We will definitely take your feedback into account regarding our shipping methods to improve our service. Please reach us at info@titanbrands.com if you require further assistance.
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